Overview
T-Systems is a global provider of end-to-end integrated solutions with a focus on hybrid cloud solutions, artificial intelligence, and digital transformation for companies, industries, the public sector, and society.
We welcome new talents who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning to grow and make an impact on society.
Job Description
We are looking for a motivated and customer-focused Customer Success Manager to join our Open Telekom Cloud Marketplace team. In this role, you will manage and enhance the entire customer journey, supporting both marketplace consumers and partners. You will work closely with cross-functional teams including marketing, partner management, and technical support to ensure customers have a seamless and positive experience with our platform.
This is a great opportunity for someone eager to grow into a customer success role, as prior extensive experience is not required. You will work directly alongside the team lead, acting as a trusted assistant while independently managing key responsibilities.
Responsibilities
* Customer Journey Management: Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
* Customer Support: Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
* Partner Management: Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
* Marketing Collaboration: Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
* Documentation & Tools: Maintain clear and thorough documentation using Confluence and track tasks, issues, and workflows with Jira.
* ITSM Tools Usage: Utilize IT Service Management tools such as ServiceNow for incident tracking, service requests, and problem management.
* Continuous Learning: Grow skills in customer success, platform knowledge, and partner management through hands-on experience and mentorship.
Qualifications
* Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
* ITIL Certification.
* Familiarity with documentation and project management tools like Confluence and Jira.
* Strong communication skills in English (verbal and written).
* Customer-oriented mindset with problem-solving capabilities.
* Ability to collaborate effectively with multiple teams and stakeholders.
* Proactive attitude and eagerness to learn and grow within the role.
* Prior experience is a plus but not mandatory; this role is designed for growth.
Additional Information
* International, positive, dynamic and motivated work environment.
* Hybrid work model (telecommuting/on-site).
* Flexible schedule.
* Continuous training: Certification preparation, access to Coursera, weekly English and German classes.
* Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances.
* Life and accident insurance.
* More than 26 working days of vacation per year.
* Social fund.
* Access to specialized services (doctors, physiotherapists, nutritionists, psychologists, lawyers).
* Salary continuation during medical leave.
If you are looking for a new challenge, please send your CV in English. Join our team!
Note: T-Systems Iberia will only process CVs of candidates who meet the requirements specified for this offer.
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