Manpower is looking for a Credit & Collections Specialist for our client PPG, based in Rubí (Barcelona)
MISSION:
To be a part of and handling the Credit and Collection activities in German.
The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.
PRINCIPAL ACCOUNTABILITIES:
Credit
* Follow local policy and EMEA Credit policy.
* Existing customer – review credit limit based on policy
* Manage blocked orders based on policy.
* Manage the customer credit risks followed by proactive actions and communications.
* Coordinate, update of Master data relevant for automated communication
* Help integrate any new business acquisitions or business extensions.
Collection
* Follow regular Dunning process.
* Reviewing open accounts in your own portfolio for collection efforts
* Conduct collection calls and E-mails to collect Accounts Receivables
* Mail correspondence to customers to encourage payment of overdue receivables.
* Negotiate customer disputes to resolution and documents root cause.
* Develop relationships with internal/external customers.
* Maintain accurate collection files.
* Identify issues attributing to account delinquency and discuss them with the Credit Manager
* Review and monitor all applicable collection reports.
* Provide timely follow-up on payment arrangements.
Internal Controls
* Follow the internal control procedures required by PPG or Credit policy rules.
* Document and archive supporting documents.
* Follow procedures.
Tools & Techniques
* Follow standardization principles and participate in Global standardization process.
* Participate in local process improvement projects and support other management directives as prescribed.
REQUIRES
* Be fluent in German and English.
* Service minded and empathic.
* Effective business writing and professional communication skills.
* Demonstrated effective customer service skills.
* Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base.
* Strong communication, problem solving and analytical skills.
* Good knowledge of the Excel.
* Accounts Receivable knowledge/experience is a plus.
* Detail oriented
QUALIFICATIONS/KNOWLEDGE:
* ERPs.
* Microsoft Office package
* Used to working in a matrix organization.