Oversee day‐to‐day operations across cloud environments ensuring platform availability, resilience, and performance.Implement SRE practices including incident response, observability, SLO/SLA tracking, and problem management.Drive automation for deployments, monitoring, patching, and lifecycle management using Infrastructure‐as‐Code approaches.Enforce cloud governance frameworks, guardrails, security controls, cost‐management policies, and compliance requirements.Collaborate with Architecture, Security, Product, and Infrastructure teams to ensure alignment with the Cloud strategy.WHAT ARE YOU GOING TO DO? Lead, mentor, and support a distributed Cloud Operations team including nearshore and offshore members.Define organizational structure, team roles, responsibilities, and succession planning.Conduct regular performance evaluations, skills assessments, and define development roadmaps for team members.Ensure 24/7 operational coverage through effective shift planning, duty rotations, and tier‐based escalation models.Promote a culture of ownership, continuous improvement, accountability, and operational excellence.Manage and oversee vendor and service provider relationships, ensuring SLA compliance and high service quality.Foster strong collaboration across Architecture, Security, Networking, and Application teams to ensure cross‐functional alignment.Develop onboarding programs, cloud capability uplift plans, and certification pathways for all team members.WHAT ARE WE LOOKING FOR? 7+ years in Cloud and infrastructure Operations, SRE, or DevOps roles.Strong knowledge on ITIL and project managementFinOps knowledge would be appreciatedGood English level (B2-C1), written and oralExpertise on international services and operations in multinational companiesWHAT DO WE HAVE TO OFFER? With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
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