Role: NOC Technician
Location: Remote
Type: Permanent
Mode: Remote
Job Description:
Experience and specialisation (7–10 years)
• Experience as a NOC technician with knowledge of 2G, 3G, 4G and 5G RAN
• Experience with Nokia and Ericsson radio equipment for the aforementioned technologies
• Experience with Tier 1 operators in Spain
• Extensive experience in N1 Technical Support, with extensive experience in RAN network management.
• Solid knowledge of Telefónica’s support processes in the field of Mobile RAN Access.
• Knowledge of RAN protocols, equipment, functionalities, etc.
• Ability to analyse, troubleshoot and propose solutions.
Responsibilities
• Management of N1 incidents, diagnostics, customer complaints and execution of BTPs.
• Proposing corrective actions for recurring issues.
• Management of the NOC team and ability to analyse quality
Tools
• Systems for receiving activity and tasks, incident management and BTPs: iGRI
• Network Element Management Systems: those specific to the relevant RAN manufacturers.
• Network and Fault Management Systems: OMEGA, INFOVISTA, GRAFANA.
• Case escalation: iGRI, CEX.