About RateGainFounded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.
Business OverviewDemand Booster is the only end-to-end platform for digital marketing and unified distribution that is aimed at improving direct revenue for your hotel or chain by at least 30%. We have the largest database of travel intent traffic globally combined with proprietary business intel to increase conversion, drive direct bookings, and reduce dependency on third-party channels.
1. 300+ global brands2. 1.7bn+ digital identities3. 22x ROAS4. 140+ connected booking engines
What we are looking to hire:We are looking for an energetic and customer-centric
Associate Partner - Partnerships & Strategic Alliances
based in Barcelona / Germany to strengthen our relationships with key post-sales customers and strategic partners. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, minimizing churn, and identifying opportunities for upsell and cross-sell within existing accounts.
Responsibilities:Manage post-sales customer relationships as the primary point of contactEnsure customer satisfaction and drive product adoptionConduct regular customer review meetings and capture feedbackMonitor customer health scores and address risk indicatorsDevelop retention plans to prevent churnIdentify upselling and cross-sell opportunities within existing accountsWork closely with Sales to drive account expansionStrengthen relationships with strategic partners and alliance stakeholdersCoordinate with internal teams (Product, Support, Marketing) to resolve customer issuesMaintain accurate account records, customer insights, and growth pipelinesProvide periodic reports on customer status, risks, and revenue opportunities
Requirements:3–6 years of experience in Customer Success, Account Management, or Strategic AlliancesStrong stakeholder and relationship management skillsAbility to identify and drive upsell/cross-sell opportunitiesExperience analyzing customer data and usage trendsExcellent communication and problem-solving abilitiesFamiliarity with CRM or customer success tools.Support customers during onboarding by assisting with setup and basic implementation tasks.Work with internal teams to ensure the onboarding steps are completed smoothly and on time.German Speaker
We are Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. While performing the duties of this job, the work environment may require an individual to be able to sit or be stationary at a computer and use computers for extended periods, and move freely around the building.