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Business Analyst / Project Manager (Pharmaceutical sector), Murcia
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Location:
Murcia, SpainJob Category:
Other-EU work permit required:
YesJob Reference:
268509600449927577632469Job Views:
1Posted:
23.07.2025Expiry Date:
06.09.2025Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company.Responsibilities:
Optimize service operations processes and support systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.Manage project scope, timelines, and communications as a project manager.Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met as a business analyst.Manage operational tasks for the Service Operations Platforms.Support daily operations of the Service Operations Platforms.Assist in onboarding and training for Production Partners.Experience:
Experience in Project Management and Business Analysis roles within the IT sector.Knowledge of service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.Experience with service operation tools like JIRA and ServiceNow.Experience working in SCRUM environments.Strong analytical and problem-solving skills.Experience with LMS platforms is a plus.What We Offer:
Permanent contract.Flexible schedule to balance professional and personal life.Training & certifications to enhance your skills with official certificates from our partners.Home office options.Flexible benefits such as public transport tickets and meal vouchers.Health insurance.Participation in community initiatives under "Omega in action".About Us:
We are a global digital company committed to transforming business experiences through technology and data. Our solutions support clients across diverse sectors including retail, life sciences, manufacturing, education, and non-profits. As a top Salesforce partner in Europe, our team of over 530 professionals from 24 nationalities is dedicated to innovation, knowledge, and customer success. Our core values are talent, flexibility, commitment, and innovation, fostering a collaborative and supportive environment.
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