Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.Job DescriptionRequirements Analysis.Design and implement functional solutions in projects.Provide effort estimations for projects.Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.Analyze and improve application performance.Collaborate with technology providers when required by the project.Contribute to the validation of the solution against functional requirements.Comply with the agreed software quality standards set by Omega's Technical Management.Generate functional documentation for completed projects.Collaborate within Omega's community of practice by sharing knowledge.Required ExperienceMinimum of 4 years work experience with Salesforce administration, configuration and consulting roles.Experience in business process analysis and redesign.Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoptionExperience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.Experience with Agile methodology.Oral and written fluent in English.WHAT DO WE OFFERPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Certifications plan. Improve your skills and get the official certificate from our main partners.Home Office. You decide and we support you.Flexible retribution (public transport ticket, Ticket restaurtant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intentionProfessional development:
Evolve, grow and get where you want to go.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the
Business Experience (BX)
of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with
Merkle, we form the largest
Customer Experience Management (CXM)
agency in Spain, and as part of the
dentsu
group, we offer
end-to-end solutions
that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over
23 years of experience, a team of
580+ professionals
from
24 nationalities, and
2,500+ certifications, Omega CRM is a recognised leader in the
Salesforce ecosystem
in Spain.We operate across key industries including
Retail, Healthcare, Pharma, Real Estate, Education, and
Non-Profit, delivering omnichannel experiences in
Customer Service, eCommerce, Marketing, and
Analytics .Client satisfaction is at our core (rating:
4.9/5 ), and we’ve been recognised with awards such as
Salesforce Partner of the Year FY23
and
Most Innovative Project
(Iberia).At Omega CRM, we believe in growth through people – guided by our values:
#Talent, #Flexibility, #Commitment, and
#Innovation. We grow
#Together .Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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