PbAbout us /b /ppHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide and 60,000 high-value clients across 140 source markets. Our tech-driven approach, combined with data and people, sets us apart in the market. Join our amazing team and help us “move fast, dream big, and make the difference” every day. /ppbr/ppbJob Summary /b /ppWe are looking for a bClient Operations Agent /b on a bfixed term contract /b to join our Customer Relationship Center. In this role, you will support our clients to achieve one of our main objectives: Delivering unique holidays to our customers. bCandidates must be based in Spain. /b /ppbr/ppbResponsibilities /b /pulliProvide excellent customer service. /liliAttend clients’ queries via phone and email, being proactive, courteous, and helpful. /liliEnsure all requests, issues, and complaints are resolved promptly and accurately per policies and guidelines. /liliPromote goodwill when dealing with clients and internal teams to maintain strong relationships and client loyalty. /liliIdentify and suggest improvement opportunities during daily work. /liliNegotiate appropriate compensation, refunds, and solutions. /li /ulpbr/ppbPosition Requirements /b /pulliFluency in English and bGerman /b (written and spoken). /liliSpanish language knowledge is an advantage. /liliFlexibility to support Global Support team members as required. /liliExcellent time management skills and ability to work under pressure in a fast-paced environment. /liliStrong communication and negotiation skills to find solutions that work best for all parties. /li /ulpbr/ppAt HBX Group, we believe that diversity drives innovation and makes travel a force for good. We’re committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives, and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. /p