Are you a customer-oriented person who is passionate about customer experience, with high energy, dynamic, and striving for excellence in managing resolutions? Do you enjoy working in a fast-paced, action-oriented environment?
Then this role is for you!
We have an exciting opportunity as a Customer Experience Partner!
We Offer
At Maersk, we empower you to take charge of your career and trust you to face new challenges. We offer an exciting global career at the forefront of world trade. Thanks to our global scale, you'll have opportunities to explore roles worldwide. Highlights include modern talent development initiatives and competitive benefits. We are proud of our people who define our industry leadership, global team culture, and customer-centric focus daily.
With operations in over 130 countries, we work across continents, cultures, and individuals from all walks of life, fostering equitable and inclusive workplaces where everyone feels a sense of belonging.
Additional benefits include:
* Industry-leading talent development initiatives and competitive benefits
* Flexible Workplace Policy and working hours
* Access to internal training opportunities
* Excellent benefits such as a competitive pension scheme and health insurance
Key Responsibilities
* Manage and monitor the end-to-end shipment process
* Coordinate with stakeholders involved in shipments
* Orchestrate the overall flow of shipments
* Provide value-added solutions to customers through business knowledge and process understanding
* Resolve queries with shippers, customers, key account managers, and other stakeholders promptly
* Maintain a customer-centric approach to prevent errors and implement corrective measures
* Prepare and submit documents accurately and timely, keeping stakeholders informed
* Responsible for cross-selling, up-selling, and customer retention
* Adhere to processes, SOPs, and IOPs during operations
* Identify and report process deviations proactively
* Respond to inquiries timely and escalate issues as needed
* Participate in conference calls to ensure seamless communication
* Record and report performance metrics for service delivery and failures
* Collaborate with KCMs and the commercial team to strengthen customer relationships
* Monitor KPIs and comply with customer SOPs
* Execute assigned reports and tasks
We Are Looking For
* Solid experience in logistics/supply chain and related areas
* Good knowledge of logistics companies and supply chain operations from origin to destination
* Fluency in English; French is a plus
* Excellent communication and stakeholder management skills
* Passion for delivering high-level customer service and driving closures
* Result-oriented and well-organized under pressure
* Team player with a collaborative mindset
* Good understanding of operational processes
* Sense of urgency and persistence despite obstacles
* Positive, proactive attitude
We Look Forward to Your Application!
Maersk is committed to diversity and inclusion, embracing different thinking styles. We are an equal opportunity employer and welcome applicants regardless of race, color, gender, age, religion, or other protected characteristics. We support accommodations during the application process; please contact us for assistance.
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