Overview
Join to apply for the Junior Customer Due Diligence Analyst role at Finom
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst. Finom’s platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, to simplify financial management for entrepreneurs. We’re actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
About The Role
This role involves live chat customer support for onboarding, data updates, and CDD checks. It requires verifying customer information, identifying red flags per KYC / CDD standards, and escalating issues. The individual will collaborate with internal teams to resolve issues, maintain customer experience, and contribute to process improvements and documentation.
Responsibilities
* Support customers via live chat with onboarding-related questions, data updates and CDD checks.
* Review and verify customer information in line with internal procedures and compliance requirements.
* Identify and escalate red flags or missing information based on KYC / CDD standards.
* Collaborate closely with internal teams (Compliance, Sales, Product, etc.) to resolve customer issues efficiently.
* Help maintain a high-quality customer experience while meeting internal service timelines.
* Participate in the continuous improvement of support processes by sharing insights and feedback from customer interactions.
* Support documentation and updates of internal workflows or guides as needed.
Who You Are
* English – full working proficiency; Dutch, French, German, Italian, Spanish, Portuguese or Greek would be an advantage but is not a precondition
* Detail-oriented and highly motivated self-starter
* Critical and analytical thinking
* Start-up oriented, proactive, result-driven, and capable of working under own initiative and little supervision
* 1–2 years of experience in KYC / CDD, preferably in a regulated financial or fintech environment. Strong communication skills and attention to detail are essential.
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It’s the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we’re an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Granollers, Catalonia, Spain
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