## Specialist Global Service Architect LeadMadrid, SpainFunction: Vodafone Business Group EnterpriseDepartment: Vodafone Internet of Things (IoT)Reports to: Manager of Service SalesLocation: MadridAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT’s team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.Join Vodafone Business as an IoT Global Service Architect and help shape the future of connected enterprise solutions. In this customer-facing role, you’ll be at the forefront of strategic and complex IoT opportunities, guiding global clients through service assurance and operational excellence. You’ll lead pre-sales workshops, contribute to bids and proposals, and support contract negotiations, ensuring every service element—from billing and logistics to SLA design—is tailored to meet customer needs. You’ll collaborate across teams to deliver seamless onboarding experiences, identify service development opportunities, and influence the evolution of our global IoT service catalogue. Your work will directly impact customer satisfaction, service revenue, and Vodafone’s position as a global leader in IoT.## **Who you are**We welcome applicants from all backgrounds and experiences who bring curiosity, creativity, and a passion for service excellence.You’ll thrive in this role if you have:* 6–8+ years of experience in corporate service design, management, or operations—ideally in a large service provider or outsourcing environment.* Strong understanding of ITIL (minimum Foundation V4) and proven operational knowledge.* Expertise in commercial models and the ability to design profitable service solutions.* Experience working across diverse teams, both direct and virtual.* Familiarity with IT infrastructure and telecom networks (Fixed, Mobile, 3G, 4G, 5G, NB-IoT).* Excellent problem-solving skills and a proactive mindset.* Strong consultancy skills for customer engagement, requirements analysis, and service design.* Proficiency in Microsoft Teams, Office 365, and Outlook.We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get Spirit Days in a year to focus on your personal development and wellbeing, plus a host of other great benefits too:* Hybrid way of working* Direct Contract with Vodafone VOIS* Intensive Summer Hours (8:00 am-3:00 pm)* Tickets Restaurant.* Social benefits* Flexible retribution plan* Training plan* 25 days of vacation + December 24 and 31With more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity – connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses – allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity – operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that’s secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.Vodafone Group is a leading international Telco, serving millions of customers.
At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn’t a concept;
it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures.
We’re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to
for guidance.**Together we can.**#Li-HybridYears of experience* Less than 2 years* 2 - 4 years* 4 - 8 years* 8+ yearsTop skillsAgileCustomer CentricityCommunicationBusiness and Commercial AcumenBusiness AnalysisBillingDesignData Analytics and InsightsCustomer ServiceCross Channel Collaboration1. Service Designer2. Service Design Lead3. Senior Service Designer4. Lead Experience Designer5. Design Lead#J-18808-Ljbffr