Mercier Consultancy MD is delighted to offer an exciting opportunity for a Czech Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the enchanting land of Greece. In this vital role, you will support Czech-speaking customers by assisting them with their travel arrangements and inquiries, ensuring they have an unforgettable experience. Responsibilities Address customer inquiries in Czech through various communication channels such as phone, email, and chat. Assist clients with the booking process, modifications, and cancellations, ensuring a smooth user experience. Troubleshoot and resolve issues related to reservations promptly and efficiently. Document and track customer interactions in the CRM system for reference and quality assurance. Collaborate with teams within the organization to address complex customer concerns effectively. Stay updated on company promotions, services, and policies to provide accurate information to customers. Fluency in Czech (both written and spoken), with English proficiency considered advantageous. Experience in customer service, particularly within the travel or hospitality sector is a plus. Strong communication and interpersonal skills, with a focus on customer satisfaction. Ability to analyze problems and provide empathetic solutions. Familiarity with CRM systems and online booking platforms. Willingness to relocate and embrace the culture of Greece. Strong organizational skills and the ability to multitask effectively in a fast-paced environment. Competitive Monthly Salary Fully Paid Relocation Package Fully Paid Training Health Insurance 2 Extra Salaries Per Year And Much More