Join Sonova’s global Product Service team and play a pivotal role in delivering strategic transformation. As a Senior Project Manager Service, you’ll lead high-impact projects that improve customer experience, optimize service performance, and reduce operational costs across our global business. This is an exciting opportunity to drive change, work closely with international stakeholders, and make a lasting impact within a dynamic and innovative organization.
Key Responsibilities
* Lead end-to-end management of strategic service projects globally from concept through post-launch.
* Partner with senior stakeholders across functions (Operations, Commercial, Finance, IT) to align project goals.
* Build and manage cross-functional project teams, ensuring clarity in direction, roles, and deliverables.
* Drive change management initiatives and lead stakeholder engagement across multiple regions.
* Monitor and report on project KPIs, risks, budgets, and timelines using best-in-class tools and frameworks.
* Own business case development, leveraging financial and operational data to support decision-making.
* Collaborate with IT teams to effectively prioritize and integrate ERP-related workstreams into project delivery.
Your Profile
* University degree in Engineering, Business, or a related field; PMP or Prince2 certification preferred.
* Minimum 5 years' experience leading complex, multi-functional international projects within global organisations.
* Strong background in project governance, business case development, and stakeholder management.
* Proven ability to drive transformation, with a hands-on, analytical, and goal-oriented mindset.
* Excellent interpersonal and communication skills; able to engage effectively across all levels.
* Comfortable navigating matrix environments and multicultural teams in an international setting.
* Proficiency in Microsoft Office 365, SAP ERP, SAP BW, and project management tools.
* Fluent in English (written and spoken); German or Spanish is a strong asset.
We kindly ask candidates to share their CV in English.
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