Job Description
Major Duties and Responsibilities
As a key member of our Distribution Services team, you will play a vital role in ensuring a seamless and positive experience for our customers. Your focus will be on delivering exceptional service, maintaining operational accuracy, and supporting the logistics flow with resilience and professionalism.
Customer-Focused Operations
1. Process and manage daily customer orders and distribution accounts with accuracy and urgency.
2. Serve as the primary point of contact for customer inquiries, proactively communicating updates and resolving issues with empathy and efficiency.
3. Monitor and trace orders, providing timely updates to customers and addressing concerns with a solution-oriented mindset.
Logistics & Documentation
4. Generate and verify all necessary documentation for customer work orders, including special requests and inventory records.
5. Perform accurate data entry for receiving, order allocation, shipping, and inventory management.
6. Ensure timely and precise billing for clients and vendors, maintaining transparency and trust.
Collaboration & Communication
7. Act as a liaison between warehouse operations and customers, ensuring clear communication and smooth coordination.
8. Provide warehouse teams with the necessary documentation and information to support efficient receiving and shipping.
9. Maintain strong, professional relationships with vendors, including transportation providers.
Problem Solving & Resilience
10. Maintain logs for damages and backorders, ensuring follow-up and resolution.
11. Escalate complex issues to management when needed, demonstrating sound judgment and accountability.
12. Support miscellaneous projects, research, and administrative tasks with flexibility and a can-do attitude.
Compliance & Standards
13. Adhere to all internal procedures and external regulations, including Operational Process Standards (OPS) and customer-specific requirements.
14. Promote a culture of continuous improvement and operational excellence
Qualifications
15. Understanding transportation process of all models is a plus
16. Good computer skills (e.g., MS Excel, MS Word)
17. Fluent in English at least B2 (First certificate) it will be checked during the interview.
18. 6 months to 1-year related experience and/or training; or equivalent combination of education and experience
19. Meet company standards of 52 hours training per year, including as needed management/leadership training
20. Excellent organizational skills, time management skills in addition to a professional manner
21. Positive and willing to help attitude
22. Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results