Visión de conjunto:
Role & Responsibilities:
**Responsabilidades**:
Key Responsibilities:
- PROJECT RELATED TASKS:
- Understand the business processes and data challenges of the organization
- Identify organization strengths and weaknesses and suggest areas of improvement
- Review and document business requirements, create business specifications, make recommendations related to the proposed solution e.g., process change or system solution
- Undertake and coordinate testing plans and activities
- Ensure issues are identified, reported, tracked, and resolved in a timely manner
- Ensure the proper communication with all the project stakeholders
- Lead projects within countries or take input from project leads. Provide appropriately and accurately comments/feedback when applicable
- CUSTOMER, COMMUNICATION MANAGEMENT AND PROCESS ANALYSIS
- Continually seek opportunities to increase customer satisfaction and deepen customer relationships by improving IT Solutions
- Drive new Customer system integrations
- Assist in the facilitation of business meetings
- DATA ANALYSIS
- Provide efficient data analysis by using our business intelligence solution
- Support internal users on dashboard creation
- ERP APPLICATION MANAGEMENT:
- Identify issue and/or improvement areas
- Communicate needs to the IT central teams following the implementations
- Users training and UAT
- Third part integration
- PROBLEM SOLVING
- Identify critical issues, approaching it with a structured approach
- Design and run (facilitate) workshops with a variety of stakeholders to analyze challenges and generate solutions
Experiência y aptitudes deseadas:
**Requirements**:
- Fluent in Spanish and English
- Experienced in IT Projects management and IT Product Management, related to ERP solutions
- Process mapping, analysis, and improvement
- Processes /tasks automation using RPA solution
- Business requirements analysis
- Relevant Knowledge in ERP, WMS and CRM
- Good knowledges in Reporting and Business intelligence tool (Power BI)
- Good Presenting and Communications skills
- Problem and Incident management
She or he should be used to work in a team but being able to work in an autonomous and independent way.
Being able to take over the responsibility and ownership of the tasks and projects she/he will be involved in a proactive way.
Being autonomous to make decisions within her/his area of responsibility
During the interview, there will be also considered a plus:
- Supply chain and/or logistics experience
- ITIL and/or Prince2 Certification and/or Agile Methodology
- SAP: User level
- Optional: PowerBI, Power Query, VBA, SQL
Incentivos:
We offer you the possibility of teleworking two days a week and a very attractive remuneration package (health insurance, life insurance, restaurant tickets, and more!)