The Customer & Strategy Department of AXA Partners Holding is recruiting a Global E-commerce Project Manager to support the ambitious goals of its 2030 strategic plan. Historically focused on B2B2C distribution within the AXA Group, AXA Partners has made B2C sales a new strategic priority since 2023. In this context of strong growth, we are strengthening the Holding's e-commerce teams, whose mission operates in an international environment, supporting both central websites and local entities. While the main focus is currently on Travel Insurance, opportunities will also arise across other AXA Partners business lines such as Health, Home, and Automotive insurance. Within AXA's E-Business Department, the E-commerce Project Manager oversees the development, optimization, and performance of digital sales and service platforms. He/she is responsible for ensuring a smooth, efficient, and high-performing customer experience that aligns with business objectives and AXA's digital strategy. This position involves working with a wide variety of stakeholders in a multicultural, multi-supplier, and sometimes globalized environment.
What you'll be doing:
Digital Project Management :
* Identify conversion optimization levers (new subscription journeys, integration of new features, etc.).
* Contribute to gathering business requirements and defining the vision and action plan for prioritized initiatives and functionalities.
* Write functional specifications and acceptance criteria.
* Manage project timelines, budgets, and any external providers.
* Conduct functional testing and oversee go-live processes.
Deployment :
* Contribute to drafting functional documentation.
* Support local entities in deploying new functionalities, including marketing and e-commerce best practices.
E-commerce Performance Optimization :
* Monitor key KPIs (conversion rate, average basket value, subscription funnel performance, etc.).
* Identify continuous improvement levers and build action plans with A/B testing, business, and UX teams.
* Collaborate with IT and Data teams to maximize platform performance.
Coordination & Community Management :
* Work closely with business, product, and technical teams.
* Ensure strategic alignment between e-commerce initiatives, the AXA brand, and its various offerings.
* Promote best practice sharing across countries.
* Lead global e-commerce webinars and community activities
Innovation & Market Watch :
* Conduct benchmarking to identify best practices and track market and competitor trends.
* Identify emerging e-commerce and insurtech trends.
* Propose innovative solutions to enhance AXA's digital customer experience.
What you'll bring:
* Experience in E-commerce role
* Proficiency in project management tools (Jira, Trello, MS Project, etc.)
* Strong understanding of marketing, UX/UI, and conversion optimization.
* Knowledge of e-commerce CMS, SEO, GEO, analytics, and tracking tools (Google Analytics 4, Tag Manager, etc.)
* Strong analytical mindset, rigor, and results orientation.
* Ability to work in an agile, cross-functional, and international environment.
* Data-driven and customer-centric mindset with the ability to identify pain points and propose relevant solutions.
* Fluent English required (both written and spoken)
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Who we are:
We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)