Overview
Subject Matter Specialist, EU EF Operations Excellence at Amazon. Role overview: The EU External Fulfillment Team provides flexible, externalized warehouse services for the Amazon network. We are looking for a motivated Outbound Subject Matter Specialist to join the Operations Excellence "SMS" team. The SMS team delivers launch support services and performance improvement support for third party logistics (3PL) warehouses in Europe (UK and EU).
Responsibilities
* Support the Subject Matter Specialist (SMS) manager in analyzing metrics from reports and dedicated resolution plans
* Facilitate and drive the resolution of outbound configuration/set-up issues and process questions
* Support the external provider on projects to improve processes, introduce tools, or share best practices
* Perform in-depth analyses or ad hoc data extracts for recurring issues requiring detailed analysis
* Ensure compliance of operational processes with the external provider through metric tracking, on-site audits, and requests for corrective/preventive actions
* Communicate new or modified processes to the external provider, provide training and troubleshooting assistance
* Contribute to continuous improvement initiatives of outsourced warehouses (documenting processes, improving internal tools)
* Use benchmarking standards and continuously train to develop subject matter expertise
* Act as the main Amazon process expert on site during the launch of new 3PL sites
Basic Qualifications
* Experience with computers and Microsoft Office products and applications
* Advanced proficiency in verbal and written English (C1 in the CEFR)
Preferred Qualifications
* High school or equivalent diploma
* Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
* Experience in logistics
Requirements
This role requires extensive business travel within Europe (EU and UK), up to 40% of the time, and a valid driver’s license for cars, as well as the ability to rent cars in Europe (paid for by Amazon).
Additional Information
Amazon is an equal opportunities employer. We value diversity and inclusion. Privacy notices and accommodations information available on our site.
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