About Olala!
Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.
Your Role
We are looking for a Hotel Receptionist with a strong barista and bartender orientation to join our team and provide professional, attentive guest services while managing front desk operations for our Hotel Agur. As a Hotel Receptionist, you will have significant autonomy in handling reservations, check-in/check-out procedures, delivering high-quality beverage service, and creating a welcoming, social atmosphere for guests in shared hotel spaces. This role requires effective guest interaction, strong organizational skills, and a commitment to maintaining the highest standards of service. We seek a dedicated individual who plays a pivotal role in creating positive guest experiences and ensuring operational excellence.
Your Journey
* Act as a primary point of contact for guests in common areas, delivering warm, friendly, and personalized service.
* Prepare and serve coffee, specialty beverages, cocktails, and other drinks according to hotel standards and recipes.
* Operate independently in managing front desk tasks and guest services within established hotel policies.
* Create a welcoming environment by engaging with guests, anticipating needs, and enhancing their overall stay through service interactions.
* Monitor stock levels, assist with inventory control, and communicate restocking needs.
* Manage reservations accurately, coordinate guest arrivals/departures, and ensure efficient check-in and check-out procedures.
* Handle guest complaints calmly and professionally, seeking timely resolutions.
* Ensure accuracy in billing, payment transactions, and guest profiles.
* Maintain security protocols, guest confidentiality, and operational procedures.
* Keep the front desk area organized and visually appealing at all times.
* Collaborate effectively with hotel teams, ensuring smooth communication across departments and shifts.
* Actively participate in training sessions and continuously develop knowledge of hotel operations, local attractions, beverages, service techniques and hospitality standards.
What Do You Bring To Your Trip
* Experience in guest-facing hospitality roles, combining front office responsibilities with barista and/or bartender service.
* Strong service mindset with the ability to work independently and deliver consistent, high-quality guest experiences.
* Solid knowledge of coffee preparation, beverage presentation, and basic cocktail making.
* Experience handling payments, POS systems, and basic front office tasks.
* Reliable, organized, and detail-oriented, with a collaborative and flexible team attitude.
* Excellent communication skills; advanced proficiency in English and Spanish is required, additional languages are a plus.
Diversity and Sustainability
At Olala! we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity and drive our overall success. Additionally, we believe in taking action towards curbing the impact that our company has on its environments. This includes implementing energy efficient practices and engaging in community projects that promote cultural preservation among other actions.
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