Publicada el 17 junio
Misión del puesto
Overview
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We are looking for a strategic and technically driven Solution Architect to lead the architecture and technical evolution of key capabilities within our SaaS Assisted Channels platform.
The selected candidate will be responsible for defining and implementing the technical requirements for Reporting (Historic and real-time) for the assisted channels (Contact centre and Branches), collaborating with the Functional product owner.
Responsibilities
Own the technical architecture and evolution of platform capabilities within the Foundations tower.
Design and evolve scalable architectures for Omnichannel servicing platforms, Customer interaction Management, Data and analytics capabilities, Event-driven integrations, Customer View and servicing platforms, Realtime and historical processing.
Define and enforce Technical standards, Integration patterns, Security frameworks, Architecture governance principles, Scalability and resiliency standards.
Design architectures supporting Multi-country deployments, SaaS multi-tenant environments and Embedded platform capabilities.
Supervise and support complex integrations between Genesys Cloud, Microsoft Dynamics 365, Data platforms, Security platforms, Customer interaction systems, Internal and external enterprise applications.
Collaborate with Product Managers and Functional Product Owners to translate business requirements into scalable technical solutions.
Participate actively in Architecture reviews, Technical governance, Backlog prioritisation, Technical risk Management, Release planning and Platform evolution strategy.
Support engineering teams during implementation and technical decision-making processes.
Maintain technical architecture documentation updated in Confluence and related repositories.
Requirements
Proven experience in Solution Architecture, Enterprise Architecture or Technical Leadership roles related to Data management and Reporting.
Strong experience designing scalable architectures for SaaS platforms and enterprise systems.
Deep understanding of Cloud-native architectures, API-based integrations, Event-driven architectures, Omnichannel platforms, Data and analytics ecosystems.
Strong knowledge of SaaS multi-tenant architectures, Security and identity Management, RBAC and authentication models.
Experience working with Cloud platforms and Integration ecosystems.
Experience collaborating with cross-functional Product and Engineering organizations.
Ability to drive technical alignment across multiple teams and stakeholders.
English proficiency.
Technologies Expected
AWS / Azure / Cloud-native architectures
Genesys Cloud / Microsoft Dynamics 365
REST APIs / Event-driven architectures / Kafka / Event Bus
Data Lake / Data Platforms / Realtime processing / Historical analytics
OAuth2 / RBAC / Identity & Access Management / Security governance
Jira / Confluence
Benefits
23 days of Annual Leave plus the 24th and 31st of December as discretionary days.
Numerous benefits (Health Care Plan, Internet Connectivity, Life and Accident Insurances).
Retribución Versátil Program: Meals, Kinder Garden, Transport, online English lessons, Health Care Plan.
Free access to several training platforms.
Professional stability and career plans.
The option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime).
UST Club Platform discounts and gym Access discounts.
Equal Opportunity Statement
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.
Remote Work Option
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.
