Descripción :
Employer : Rockwell Automation
Location : Barcelona
Skill :
As a Customer Care Supervisor, you will set the tone and culture for your team, ensuring consistently customer service. You will lead a team that interacts directly with customers—resolving issues, answering inquiries, and delivering a seamless experience that minimizes effort and maximizes loyalty.
You will report to the Customer Care Manager and have a hybrid schedule working in Barcelona, Spain.
Your Responsibilities :
Manage operational Indicators and meet goals aligned with the global Customer Care framework.
Serve as the primary escalation point for your team, customers, and stakeholders.
Ensure consistent execution of processes in accordance with integral policies, while identifying opportunities for improvement.
Translate customer feedback and business needs into relevant development programs and team goals.
Lead, coach, and develop your team to foster continuous growth and build organizational capability.
You Will Have :
3+ years experience in customer service or team leadership—formal education is valued but not required if you bring strong practical experience.
Fluency in German and English (written and verbal) is required;
given the primarymarkets served : Germany, Switzerland, and Austria.
Experience managing and motivating across diverse, remote teams.
Experience with coaching and developing people, helping them grow and succeed.
Advanced French and / or Italian will be a strong advantage
What We Offer :
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching programion.
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership
Personalized wellbeing programs through our OnTrack program
Type of contract : Full time, Hybrid ( Monday, Tuesday and Thursday, on site, Wednesday and Friday, on remote, except when there is a commercial mission out of the office)
Applications :
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