Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 22 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.
We are seeking an experienced and charismatic Hostess to join our Lifestyle dining division for our seasonal hiring in Dubai. As a Hostess, you will help our team to ensure our guests receive the highest level of service. The Ideal candidate will have proven Fine Dining experience and a passion for providing exceptional guest service.
Principal Accountabilities
Greets guests, escorts them to tables, and provides menus
Manage waiting list
Offer appropriate seating arrangements
Receive and record customers dining reservations
Ensure all orders are filled in a timely and accurate manner
Maintain clean and organized tables and work area
Observe proper grooming and personal hygiene at all times
Assist waiters and head waiters when needed
Manage event related work including setting up tables of the restaurant
Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
Handles guest problems and complaints
Attend all regular departmental briefings and contribute to an open communication within the assigned team
Performs other duties pertinent to this job as assigned.
Ideal Candidate
Minimum 1-2 years of experience in similar position in hospitality industry
Fluent in English, Other Languages such as Spanish, French, Italian, Russian or Greek are Highly preferred.
Good communications and interpersonal skills
Basic computer skills (Recommended to have previous experience in restaurant software)
Customer oriented with a positive attitude and smiling face
Friendly and approachable
Cooperative and self-giving team player
Ability and willingness to perform under stress
Positive and high energy level
A willingness to go the extra mile in ensuring guests' needs are met
A huge passion for customer service and hospitality
Benefits:
Competitive salary and incentives.
Opportunities for career growth within a high-end restaurant.
Staff discounts on food and beverages.
A collaborative and vibrant working environment.