Omega CRM Consulting is looking for a Senior System Engineer that would like to collaborate with one of the top global pharmaceutical companies.
The Senior System Engineer will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with BI standards.
Accountabilities:
- Compliance documentation - Coordinating and scheduling backup/recovery & - Performing Disaster Recovery Testing - System maintenance and upgrade - Audit trail monitoring - Small enhancements/configuration changes to software - Coordinating software management - Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure) - Collecting & Processing Demands from Business Users - Performing Incident & Problem Management - Performing Change Management - Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items - Decommissioning (Retiring) systems - Coordinating System Archiving
Experience / Skills
- 3+ years working as System Lead or Similar - Good General understanding of assigned application and system lead support service tasks - Understanding and experience working with Hardware, software, networking and databases. - Proven work experience in an IT technical support or similar role - Experience working in a regulated environment is a plus - Experience working in a multicultural diverse environment - Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc. - A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification - Must have excellent communication skills both written & verbal - Must be able to work successfully on a team - Must have Excellent English speaking, reading & writing skills- other languages such as German, Spanish a plus- must be able to present information effectively
What do We offer
Permanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Trainings & Certifications. Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating:
4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values:
#Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.