Are you a natural relationship builder with a passion for driving client success and long-term retention? We are looking for a high-energy, German-speaking professional to join our dynamic team in the heart of vibrant Barcelona. In this role, you will act as a strategic partner for clients within the fast-moving property and hospitality sector. As an Account Manager for Customer Success, your mission goes far beyond basic support; you will be the primary engine for account growth, identifying untapped potential and implementing tailored product and process improvements that help your clients thrive in a competitive marketplace.
You will step into a fast-paced, international environment where your ability to influence and consult is key. By combining your analytical mindset with top-tier communication skills, you will provide ongoing strategic guidance, optimize account performance, and ensure that every host in your portfolio sees maximum value from our services. If you thrive on building trust, solving complex problems, and playing a pivotal role in a client’s success story, this is the perfect opportunity to elevate your career in one of Europe’s most exciting business hubs.
Key Responsibilities
Enhance Account Optimization and Retention
* Provide high-touch relationship management for both newly onboarded and existing hosts, building a foundation of trust to foster sustainable, long-term partnerships.
* Proactively identify and address host questions, concerns, and pain points to improve overall satisfaction and account health.
* Act as a consultant to help hosts maximize their listing quality, providing data-driven account optimization strategies tailored to their specific market needs.
Pipeline Management and CRM Excellence
* Master the use of Salesforce (SFDC) and other cutting-edge Customer Success tools to track progress, manage complex accounts, and streamline client workflows.
* Take full ownership of a pipeline consisting of high-value accounts, ensuring consistent movement toward ambitious growth and expansion goals.
* Consistently meet or exceed individual outreach targets and engagement KPIs, maintaining a high volume of quality interactions with your portfolio.
Collaboration and Continuous Improvement
* Actively champion the Voice of the Customer (VoC), gathering insights from your daily interactions to identify opportunities for product enhancements and process efficiency.
* Work in close synchronization with territory sales teams, program managers, and internal stakeholders to align on team goals and deliver outstanding results.
* Stay ahead of industry trends and leverage new digital tools to stay competitive and maximize client success.
* Engage in continuous personal development, specialized sales training, and knowledge-sharing sessions within the team.
Requirements
* Professional Experience: 1–2 years of proven success in Customer Success, Account Management, or a related high-level client-facing role.
* Education: BA/BS degree and/or equivalent practical experience in a business-related field.
* Language Mastery: C2 level of German (native or near-native) and a proficient level of English .
* Communication Power: Exceptional written, verbal, and over-the-phone communication skills, with the ability to influence stakeholders at various levels.
* Results-Oriented: A proven track record of meeting or exceeding performance targets in a fast-paced, KPI-driven environment.
* Organizational Skills: Superior ability to multitask and manage a diverse portfolio of client accounts simultaneously without losing attention to detail.
Desirable Skills:
* Proficiency with Salesforce, Mixmax, or similar CRM and outreach platforms.
* A background or strong interest in hospitality, property management, or the travel industry.
* Emotional Intelligence: The ability to navigate complex interpersonal dynamics and foster positive, impactful professional relationships.
* Entrepreneurial Spirit: A mindset characterized by innovation, proactive problem-solving, and a desire to identify new opportunities.
Benefits and Culture
* Competitive Compensation: Base salary of 30.000€ gross/year plus a performance bonus of up to 3.500€ gross/year .
* Prime Location: Work from our modern offices at the World Trade Center Barcelona, right on the Mediterranean seafront.
* Relocation Support: Comprehensive package for candidates currently residing outside of Spain to ensure a smooth transition to Barcelona.
* Career Growth: Access to continuous skill development, certifications, and dedicated coaching to help you move up within the organization.
* Referral Rewards: Earn up to 2.000€ through our referral program for bringing talented friends to the team.
* Schedule: Full-time (39 hours/week) with a progressive path toward a hybrid work model .
Diversity, Equity & Inclusion
We are proud to be a global family that celebrates various backgrounds and lifestyles. We are committed to an inclusive environment and do not discriminate based on gender identity, sexual orientation, race, religion, age, national origin, disability, or any other protected characteristic.