Overview
Overview
Join to apply for the Facility Manager role at International Schools Partnership Limited.
Location
Location :
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In coordination with stakeholders
* ISP Iberia Regional Team
* School Leadership Teams, Principals, Regional Head of Property and Procurement, and other relevant stakeholders across the regional school network
* Third Party Vendors
Reporting line
* Direct : Head of School / Deputy Head of School & Head of Finance
* Functional : Regional Facilities Manager and Regional Head of Property & Procurement
Purpose of role
The Facilities Manager role is crucial to the sustained growth of our school, to help maintain our status as the school of choice in our local area, and moreover, to effectively deliver Amazing Learning to our students and families.
The School Operations / Facilities Manager will report directly to the Head of School and Head of Finance and will work closely with the Regional Property Team to ensure the safe, efficient and smooth operation of the building. The post holders will be expected to build a close working relationship with colleagues in the ISP Regional team and school leadership to fully perform their duties.
ISP Principles
* Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Well-being and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.
* Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
* Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
* Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Key responsibilities
* Licensing, Inspections & Compliance
* Ensure that the school is fully compliant with all local, regional, or national regulations.
* Maintain a constantly updated database of school property in Quionia, our CMMS system. Coordinate with the regional team that compliance inspections and checks are carried out, documented, and up to date, as well as validate all documents uploaded to the system.
* Ensure any possible non-compliance is delivered and documented timely.
* Ensure school facilities are ready for any planned or unplanned inspections.
* Remain in compliance with the company´s standards and all guidelines.
* The guidelines for standards are set in accordance with ISP / School Policies, Technical manuals, and Ministry of Education (MoE) / ISP Health & Safety Audits.
* Proactively identify and raise any Health and Safety (H&S) or safeguarding risk, and collaborate between H&S at school and the Regional Team.
* Follow ISP procurement policy and raise Procurement Orders (LPOs) as required.
* Coordinate all aspects of Health and Safety and Fire Safety including coordination of all Inspections to renew school license.
* Ensure the correct supporting documentation compliance reports are received before authorising payments to subcontractors and uploaded to Quionia (our CMMS).
* Capex Planning
* Strategic thinking to elaborate and submit to the Regional Team the Five-Year Development Plan (5YPD) in collaboration with the School Senior Leadership Team (SSLT).
* Small-item Capex budgeting in collaboration with the SSLT.
* Collaboration with the regional team to deliver major Capex projects within budgeted cost, scope, quality, and time.
* Maintenance
* Manage the Building Management System (BMS) software, if applicable.
* Lead, support and oversee maintenance and cleaning teams at schools.
* Supervise outsourced services' correct works delivery, in accordance with the contract's Service Level Agreements (SLAs).
* Monitor, liaise and report to maintain standards of specialist subcontractors such as, but not limited to, pool maintenance, security, transport, waste management, and cleaning.
* In addition, ensure that timesheets are monitored, and any potential financial exposure or risk is recognized and highlighted to SSLT & Head of Procurement (HoP) Iberia.
* Other responsibilities
* Ensure the school delivers its additional planned in-house / outsourced maintenance tasks and they are correctly uploaded.
* Be a proactive participant in all management and working groups as required by SLT / ISP.
* Conduct regular visits at least once a year with the Head of School and maintenance teams to produce a report of the current wear and tear status, and ensure an action plan is put in place and delivered timely.
* Ensure the best balance between Reactive-Preventative maintenance.
* Ensure that all facilities are functional and operational to the standards expected by SSLT.
* Ensure that all information, including daily and monthly pool records, is promptly entered into the designated application (SILOE Autocontrol).
* Maintain compliance with the maintenance plan by keeping it up to date and providing the necessary documentation to support and justify completed tasks.
* Report the current state of the facilities to the regional team through monthly meetings.
* Cleaning & Hygiene
* Ensure cleaning and hygiene tasks are performed as per clearly defined weekly routines.
* Create written procedures for the cleaning of teaching and non-teaching spaces.
* Drive drinking water quality testing, kitchen sanitisation, pest control, and medical service waste disposal, to meet applicable regulations.
* Supervise cleaning staff to ensure quality and efficient service.
* Establish KPIs to monitor and report service levels to SSLT and the Regional team on a regular basis.
* Security
* Ensure the school has a security program in place, led by qualified personnel under the SLT, addressing all aspects of security (including access control procedures for students, staff, and visitors, transportation management, video surveillance management, emergency response protocols, drop-off / pick-up traffic operations, and policy adherence).
* Support the H&S Coordinator in establishing security emergency response protocols and promoting staff training. Provide clear instructions to address potential internal and external risk factors that could disrupt learning.
* Budget & Cost Control
* Facilities Opex budgets and forecasts (maintenance, utilities, services) supporting the school Head of Finance and the regional team to compile requested information.
* Responsible for the correct allocation for any property-related budget, ensuring funds are available throughout the financial year to carry out planned activities including licenses renewal, payroll, preventative maintenance program, Health and Safety audit actions, security, cleaning, hygiene, pest control and landscaping auxiliary services, products, and supplies.
* Produce the school’s property budgets annually and ensure they are based on revised internal programs for preventative maintenance, security, cleaning, hygiene, pest control, and landscaping auxiliary services, products, and supplies.
* Monitor budget expenditure and provide timely advice to avoid variances.
* Set cost-saving targets on a yearly basis (e.g., 2% of expenses) achievable through maintenance process optimization and procurement negotiations.
* Environmental & Sustainability
* Promote, lead and report sustainability initiatives within the school community with a focus on student learning and engagement.
* Drive initiatives to reduce CO2 footprint, embedding a continuous improvement environment and energy efficiency culture, with changes reported.
* Leadership & Management
* Provide proper training and ongoing feedback and coaching to all facilities-related staff.
* Maintain positive and effective communication at all levels.
* Respond to school needs with a customer service focus.
* Communicate and drive ideas with an understanding of diverse cultural requirements within the school.
* Meet, and whenever possible exceed, parental / student and staff expectations.
* Ensure all verbal instructions are supported by tangible follow-up via email / minutes.
* Be expected to attend school at weekends from time to time, subject to facilities requirements and only when directed by the SLT.
* Communicate plans for improvements to Senior level management and the maintenance team.
* Ensure all student / staff and parental expectations are not compromised by reactive planning.
* Other responsibilities
* To be the primary interface within the ‘Operations Team’ coordinating as directed by the Head of Property – Iberia with all third-party FM providers while taking on responsibilities of the items above.
* To have a full understanding of the MEP infrastructure in the assigned school, with the ability to respond immediately to operational requirements within policy and budget constraints.
* To provide seamless coordination within the school to ensure academic activities can function safely and professionally with minimal inconvenience.
* Supervision of maintenance / service level agreements within all areas and levels of school management as laid down by the approved organizational structure.
* Identify and drive procurement initiatives in coordination with the regional procurement team to assess cost savings or cost avoidance opportunities.
* Support in providing information for central procurement initiatives.
* Manage or provide support for any operational contingency that may occur.
* Liaise with HR / SLT to ensure staff accommodation needs are met.
* Perform other tasks as required.
* Skills, qualifications and experience
* Person specification :
* Speak clearly, concisely, and effectively; listen to, and understand, information and ideas as presented verbally
* Communicate information and ideas clearly and concisely, in writing; read and understand information presented in writing
* Work with, or contribute to, a work group or team to complete assigned task(s)
* Plan, organise and prioritise time and workload to accomplish tasks and meet deadlines
* Deal with people in a manner which shows sensitivity, respect, tact, and professionalism and avoid any conflicts of interest.
* Ensure compliance with FM contract terms (Service Level Agreement), policies and procedures, etc.
* Decide or solve a problem by using logic to identify key facts, explore alternatives and propose quality solutions
* Supervise others by assigning / directing work, conducting contractors’ evaluations and take appropriate corrective actions / make recommendations etc.
* Qualifications
* Bachelor’s degree, technical background
* Training or Masters degree in Facilities Management is a plus
* Senior technician in maintenance of thermal installations would be highly valued
* Experience
* Years of experience : Minimum of 2 years in Facilities Management
* Desirable experience : 5 years
* ISP Leadership Competencies
* Collaboration. Takes an active part in leading their school or region; is cooperative and a genuine team player, developing positive, supportive relationships with colleagues to solve problems and maximise opportunities.
* Learning & Getting Better. Continuously demonstrates personal commitment and passion for learning and getting better using evidence and feedback, supporting others in their continual learning, development and growth.
* Innovation Leadership. Is good at creating an environment where ideas for learning initiatives and services are generated and is able to motivate and inspire others through the process of creation through to completion.
* Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
* Resilience. Can deal with setbacks and challenges calmly and effectively.
* Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
* Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose, and Principles.
* Support and reinforce key messages in relation to ‘Operational’, ‘Health & Safety’ and ‘Sustainability Initiatives’ across the schools via FM Teams positioned within the school.
* Lead by example and always maintain ‘Best & Safe Work Practice’.
* To ensure administrative housekeeping by the FM Team reflects a positive and professional methodical approach to the work environment.
* Attend weekly operational meetings following a set agenda.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
Seniority level
o Mid-Senior level
Employment type
o Full-time
Job function
+ Management and Manufacturing
Industries
+ Primary and Secondary Education and Education
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