The Vice President Client Success will be a member of the CSL and GV Senior Leadership Teams and reports directly to the President of Celergo Streamline with a dotted reporting line into the SVP Globalview and the SVP Client Success Management. This senior role will have full responsibility for ensuring Global Payroll clients are realizing maximum business value from their relationship with ADP across their lifecycle. The VP Client Success will be responsible for transforming the various existing client relationship teams who are responsible for our Global Payroll clients into one optimized, high performing and scalable Client Success team which addresses the needs of our Global Payroll clients. She / He will have full accountability for the performance of the Client Success team and this role will have high visibility with executive management and internal and external Senior Leadership teams and requires mature leadership and strong change management, leadership and people skills. Work with senior leaders across ADP and our partner network to optimize the relationships with our clients globally.Proactively monitor business performance & operating results against plans and objectives, taking adequate steps to correct shortfalls in performance.Proactively partner with functional leaders to monitor the health of the business operations as it relates to client loyalty, service, operations, relationship management, contracting, compliance, security and training.Responsible for the direction and supervision of all client success associates with regards to training / coaching, compensation, motivation and development.Effectively communicate the strategic importance of projects and create business cases to gain funding and buy-in from key constituents.Oversee the deployment and management of disaster recovery efforts (service recovery) within the Client Success organization and manage related field / operational communication channels in partnership with the Global Security organization.Ensure Client Success organization has and maintains the right focus on compliance, legal, and contract related aspects;
in particular drives a culture of ownership of Client-related contractual aspects in close coordination with the heads of the affected functions.Understand and leverage global best practices to accelerate development and deployment of solutions to optimize processes across Global Payroll.Implement ongoing management Information reporting and metrics to enable performance management across all areas of Global Payroll Client Success.Ensure the Global Payroll leadership teams and key stakeholders are kept informed of progress and initiatives.Ensure consistent rollout of initiatives across Global Payroll Client Success as well as alignment with CSL's Operational and Strategic plans.Strong executive presence, with the ability to build effective working relationships at all levels of an organization, from front-line associates to senior Executives.Must possess great leadership qualities with the focus on a team-based approach using collaboration.Willing to lead unproven initiatives, challenging new projects, untested, crossing functional and / or unit boundaries, leading change.Must be marketplace informed, anticipate adverse events, react to unforeseen challenges.Excellent time management, presentation and organizational skills.Passion for quality and excellence with a relentless drive towards flawless execution.High level of collaboration, effective relationships, broad cross functional and general management experience with international teams and multi-cultural relationships.Bachelor's Degree, MBA or other advanced degree.Excellent written and oral communication skills in English.10 years of experience with a combination of leadership, sales, implementation, operational and / or client management. Experience should be in Payroll, Benefits, Talent, Human Resources, or Outsourced technology-based services.J-18808-Ljbffr
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