Job Description
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Salesforce Administrator (m/f) for CRM domain at Airbus Helicopters (Albacete).
Responsibilities
Manage, drive and monitor delivery of Digital projects in the Customer Relationship Management domain.
Maintain stability, performance, operability of CRM solutions (Salesforce, AirbusWorld portal, technical request apps, custom web apps).
Act as liaison between internal teams, MSPs and users to ensure service excellence.
Ensure health, configuration and technical evolution of Salesforce platform.
Execute technical support for Salesforce Org refreshes.
Manage release and audit action plans.
Monitor licenses and manage re‑harvesting.
Document changes in ticketing tools (ServiceNow, Jira).
Resolve Level 2 incidents, create technical knowledge articles, route complex incidents to Level 3 groups.
Apply security updates, manage vulnerabilities, password renewals, SSL certificates.
Collaborate on technical integrations and new platform changes.
Qualifications
Certifications: Salesforce Administrator, Salesforce App Builder, Salesforce Platform Developer 1.
Hands‑on experience with Salesforce configuration, health monitoring, release management.
Experience with technical ticketing and monitoring tools such as ServiceNow, Jira, Dynatrace.
Problem‑solving skills, ability to coordinate with cross‑functional teams.
Benefits
Vacation days plus additional days‑off (approx. 35 days per year).
Attractive salary.
Hybrid working model with flexible arrangements.
Collective transport service and on‑site facilities (canteen, kindergarten, medical office).
Life insurance, health insurance, employee stock options, retirement plan, study grants.
Opportunities for social and CSR initiatives, upskilling, development in a multicultural environment.
Access to special rates in products & benefits.
Company & Position Information
Company : Airbus Helicopters España, SA
Employment Type : Permanent
Experience Level : Professional
Job Family : Digital
EEO Statement
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. Any impersonation of Airbus to do so should be reported to
Compliance
This job requires awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. xpzdshu
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Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.