Neotalent, the responsive people.
Solution Architect consultant to define the target detailed architecture for the Genesys Cloud Contact Center as a Service (CCaaS) solution. The role includes designing a scalable, multi-country architecture and defining a clear strategy for the integration and usage of AI capabilities, both native to Genesys Cloud and/or external enterprise AI systems.
The architect will work cross-functionally with business, IT, and security teams across multiple countries to ensure a harmonized, compliant, and future-proof architecture.
Required experience
Proven experience as an Enterprise or Solution Architect in large-scale, multi-country Genesys Cloud (CCaaS) architecture detailed design and implementations.
Required technical skills
* Strong understanding of cloud architecture, network design, APIs, and data integration patterns.
* Experience designing AI/ML solution integrations, including conversational AI, LLMs, and analytics systems.
Optional technical skills
* Genesys Cloud certifications
* Familiarity with insurance industry processes and regulatory frameworks preferred.
Interpersonal skills
* Communication skills: the ability to clearly and effectively communicate ideas, opinions, and feedback to team members in English.
* Collaboration skills: the ability to work well with others and contribute to a positive team dynamic.
* Problem‑solving skills: the ability to analyze situations and develop effective solutions.
* Time management skills: the ability to prioritize tasks and manage workloads to meet deadlines.
* Leadership skills: the ability to take charge of projects and motivate team members to achieve goals.
Responsibilities
* End‑to‑end Genesys CCaaS high level and detailed target architecture blueprint (logical, functional, and technical views incl diagrams) and detailed software design documents related to the supported domains and relevant modules.
* Solution rollout roadmaps by country based on context (business strategy, IT strategy, local constraints/requirements…)
* Design interoperability with existing enterprise solutions in collaboration with the respective solutions owners establishing architectural patterns for secure and efficient integration (through blueprints)
* Define AI usage framework incl boundaries/principles between Genesys native AI and external enterprise AI capabilities evaluating all implications of AI model placement (in‑CCaaS vs external).
* Define required proof of concepts
* All the above, working closely with AXA Partners Architecture and other teams (incl business stakeholders, IT departments, security, compliance…) + AXA Group Architecture team + Genesys solution experts to meet all requirements and ensure the full compliance with internal standards and regulatory requirements
* Share CCaaS related knowledge with the AXA Partners teams
Technical environment
Genesys CCAAS
Business travel
* Yes
#J-18808-Ljbffr