At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills
Together we do what matters.
•Proved experience on these technologies: oRequired:
1. Dynamics CRM Customer Service
2. Unified Service Desk
oDesirable:
3. Genesys CTI Integration
Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code.Collaborated with global teams on CE technology implementation and maintenance projects
Strong consulting skills and client-facing experience with an implementation partner and/or end user.Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience Characteristics that can spell success for this role •Analytical, curious, agile •Team player and good communicator •Problem-solver, patient, quality-driven •Self-motivating •Innovative mindset •Consult and advise our clients and internal stakeholders on uses of technology to solve business problems •Perform application development, complex code development, application testing, and component design •Write technical specifications and collaborate with the functional team to ensure requirements are understood •Prototype, configure, and test respective business processes •Enable the design of conceptual architecture and technical solutions •Use key performance indicators (KPIs) to measure and test the quality of projects •Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system
Some of the best things about working at Avanade
4. Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
5. Real-time access to technical and skilled resources globally
6. Dedicated career advisor to encourage your growth
7. Engaged and helpful coworkers genuinely interested in you
Find out more about some of our benefits Employee Benefits at Avanade | Avanade