PpSelect how often (in days) to receive an alert: /p h3Head of IT Global Demand Customer Centricity Management (m/f/d) /h3 pREQUISITION ID: 10452 /p pLOCATION: Madrid, ES, 28001 Hamburg, DE, 22419 /p pDEPARTMENT: IT / SAP /p pbYOUR TASKS: /b /p ul liLead IT demand management of through the BITCO process (Process of managing, prioritizing, and selecting demand along with functions). /li liDirect and supervise the team in managing demands from various internal clients. /li liEnsure effective customer orientation by understanding and meeting their needs. /li liCoordinate a multidisciplinary team with different locations and diverse internal clients. /li liDevelop and implement strategies to improve efficiency and quality in demand management. /li liFoster a collaborative work environment and continuous improvement. /li liEstablish and maintain strong relationships with internal clients and other IT teams. /li liFollow the principles of prioritizing standard IT services over new services. /li /ul pbYOUR PROFILE: /b /p ul liMaster’s degree in information technology, computer, economic Science, or comparable qualifications. /li liCertification in ITIL or COBIT. /li liCertification in Prince 2 or PMP will be considered. /li liExperience: IT Demand management, PMO management, IT process/frameworks management and managing international team. /li liExcellent verbal and written communication skills. /li liAbility to actively listen and persuade with strong arguments. /li liPrevious experience in leading multidisciplinary teams. /li liCustomer-oriented with a focus on continuous improvement. /li liPeople skills and ability to work in a multicultural environment. /li liAcademic background in IT, business management, or related fields. /li liAbility to manage stress and remain calm in challenging situations. A person who is open to change and capable of leading change. /li liGood organization and effective process implementation and management skills. /li liAvailability to travel. /li /ul h3YOUR BENEFITS /h3 pIn addition to the opportunity to make our world a little more sustainable, we offer you: /p pSome offers may vary by location /p pNordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws. /p h3ABOUT THE NORDEX GROUP /h3 pThe manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation. /p pWe are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex /p pbWe look forward to receiving your application!To make it more convenient for you, we are happy to receive your application without a cover letter. /b /p /p #J-18808-Ljbffr