As a Global Quality & Training Manager, you are responsible for designing, building, running, and optimizing a quality management and training unit as an integral part of CHG Global Operations, growing our specialists worldwide for the best results, efficient handling of processes, and driving quality KPIs to the best results for our customers.
Your responsibilities will be:
Setting up from zero to hero a Quality Management organisation withing Global Operations for all countries, hubs, and all levels of expertise
Pushing the conceptual and process work into a daily practise for all our global sites and managers, coaching all involved players to maximise success and lay the base for future optimization of our daily work for the customers
Taking over the management of Training for the life cycle of all specialists in Operations, from Onboarding to Expert development
Embed individual Coaching in daily work in our teams, guiding our specialists to the best results and efficient handling of daily tasks
Takes ownership in the creation of knowledge updates and is responsible for onboarding materials and training formats in a generative AI solution
Guidance of the team leader community in sharing best practices and uniting processes for best results around the globe
Builds and maintains knowledge of own business knowledge regarding Global Operations profiles and programs
Coordination of Learning for the global community – from classroom to virtual sessions, from onboarding to individual micro learning sessions
Setting up and managing Quality KPI system (internal & external)
Taking direct leadership of Training & Quality Specialist (focused on Training) and indirect leadership of global Quality Analysis Expert (which is a shared function for a selected seniors community)
Requirements for your success:
3 years minimum experience in Quality & Training Specialist position, best 5+ years
Leadership & Management experience in a multinational & multicultural environment in the field of Quality Management and/or Training
Fluent level in English (spoken and written), additional languages highly appreciated
Good communication and presentation skills
Good understanding of modern learning tools, software & solutions
Strong experience in the organization of quality analysis in a multi-stakeholder environment
Works independently, is well organized, and works well in a team
Proven customer-centric success in Q&T field
Experienced in people development
Business travels required (approx. one travel month after onboarding)
What we offer:Competitive salary structure and other benefits
Extensive onboarding phase and individually planned introduction training
️ 2 weeks of Workation per year
International environment in a stable, continuously growing, and successful company
Health and well-being initiatives
An adventure within a fast-growing company where you can develop yourself and have fun!
Our commitment to diversity, equity, and inclusion:CHG-MERIDIAN embraces individuals from all backgrounds and perspectives to create a welcoming and collaborative workplace from the recruitment process. We are committed to equal opportunity and diversity while promoting a work environment that is free from discrimination and harassment. All individuals are treated with fairness, respect, equality, and dignity.
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