Are you a
Technical Account Manager
with a strong technical background who enjoys working closely with infrastructure, architecture, and complex problem-solving?
At
Arsys (part of the IONOS Group)
, we are looking for a
technically focused TAM (≈70% technical / 30% client-facing)
to help our customers get the most out of our cloud and hosting platforms.
This role is designed for TAMs who want
real technical depth
, strong ownership, and close collaboration with engineering teams—while still playing a strategic role for the customer.
What you'll do
As a Technical Account Manager, you will be the
primary technical point of contact
for a portfolio of customers, ensuring the stability, performance, and evolution of their cloud environments. You will bridge customer needs with internal technical teams, leading the technical side of the relationship.
Main responsibilities
1. Technical ownership & escalation management
* Act as
Technical Account Manager
for cloud and hosting customers.
* Manage and coordinate
complex technical incidents and escalations
, including root cause analysis and follow-up.
* Work closely with
Engineering, SRE, and Support
teams to ensure effective resolutions.
* Oversee infrastructure changes, maintenance activities, and corrective actions.
2. Technical advisory & architecture alignment
* Gain a deep understanding of customer architectures.
* Proactively propose
technical improvements
related to performance, availability, security, and scalability.
* Participate in
technical reviews
, capacity planning, and technical roadmaps.
* Ensure solutions follow best practices and technical standards.
3. Client-facing technical coordination (≈30%)
* Clearly communicate technical decisions, impacts, and action plans.
* Translate business requirements into
concrete technical solutions
.
* Support small to mid-sized technical projects (migrations, upgrades, optimizations).
* Maintain technical documentation and follow-up plans with customers.
What we're looking for
Required
* 2+ years of experience as a Technical Account Manager or in technical roles with direct customer interaction
.
* Solid knowledge of:
* Cloud infrastructure (IaaS, virtualization, networking, storage)
* Linux / Windows systems
* High availability, backups, and basic security concepts
* Experience managing incidents, changes, and technical escalations.
* Strong technical communication and organizational skills.
Nice to have
* Experience with cloud providers (AWS, Azure, GCP, or others).
* Background in L2/L3 support, system administration, cloud engineering, DevOps, or technical consulting.
* Professional English (additional languages are a plus).
* Interest in growing into
Senior TAM or Cloud Architect
roles.
Why join us?
* Work on
large-scale cloud infrastructure
with real customer environments.
* Competitive salary and benefits package
* Continuous technical training and certifications
tailored to your career path.
* Clear technical career progression.
* Collaborative, pragmatic, and quality-driven engineering culture.
* Company-wide and team events twice a year.
Join us and shape the future of our customers' cloud platforms as a technically driven Technical Account Manager :)