Omega CRM Consulting is looking for a ServiceNow Specialist that would like to collaborate with one of the top global pharmaceutical companies.
Main responsabilities
Understand what ServiceNow is. Which are the community and services provided from it.
Understand what the Citizen Approach within ServiceNow is.
Configuration and maintenance of the ServiceNow platform within WSD module and APIs.
Developing, maintaining, and customizing ServiceNow applications, including workflows, dashboards, and reporting solutions.
Managing incidents and requests through the platform.
Collaborating with cross-functional teams to deliver high-quality solutions, improve processes, and provide technical support.
Analyzing system performance issues and providing corrective actions while identifying root causes.
Conducting code reviews to ensure they’re up to par with the best industry practices and quality standards.
Implementing security policies using ACLs (Access Control Lists), roles and groups.
Documenting processes and technical solutions.
Drive innovative mission solutions and digital transformation with our customers.
Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform.
Document and present technical solutions aligned with our customer’s business problems.
Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development, and validation of solutions.
Keep on top of ServiceNow product developments, complementary technology, and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains.
Experience
3+ years of experience in ServiceNow development or similar engineering roles.
Proficiency in ServiceNow platform development, including scripting (JavaScript, GlideScript), web technologies (HTML or XML) and ServiceNow APIs.
Experience with ServiceNow modules: ITSM and WSD.
Experience with Citizen development.
Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
Understanding of ServiceNow architecture, data model, and best practices.
Experience with Service Portal design and development.
Experience in developing custom applications and integrations with third-party applications.
Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle.
Familiarity with Agile methodologies and DevOps practices.
Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes.
Knowledge of relational databases.
Knowledge of ITIL (incident management, change management, etc.).
Analytical mindset and customer orientation.
Ability to quickly understand new technology through instruction and self-training.
Strong written and verbal communication skills.
Fluid English.
Critical thinking.
Team collaboration is key.
What do We offer
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, ...).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.