Overview
Join to apply for the Night Auditor role at SLS Hotels.
We are looking for a Night Auditor to join the opening team at SLS Barcelona. Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Responsibilities
* Undertake a review of end-of-day takings against logged reports.
* Conduct nightly audits, reporting, and balancing for all departments and hotel functions and meticulously reconciling accounts to ensure accuracy.
* Ensure credit card system reconciles to daily transaction lists.
* Manage overnight reservations and check-ins, providing efficient and friendly service.
* Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems.
* Greet and assist guests in a warm, courteous, and professional manner.
* Handle cash and credit transactions, ensuring the accuracy of guest billing.
* Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction.
* Ensure all telephone calls are answered as quickly and efficiently as possible.
* Report any issues to the correct department and check to ensure the work has been completed.
* Ensure that the reception and public areas are clean, tidy and presentable at all times.
Qualifications
* Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
* Previous experience with pre-opening of a hotel is a big plus.
* Understanding and alignment with SLS brand values.
* Ability to multitask and work in a fast-paced environment.
* Proactive, positive, energetic, dynamic, empathetic, team-oriented, with a high level of attention to detail and passion for hospitality.
* Excellent verbal and written communication skills. Fluent in Spanish and English.
* Positive, people-focused approach to team members and guests alike.
* Ability to learn quickly and adapt to SLS’s unique culture.
* Humility and openness to ideas; willingness to contribute to a collaborative environment.
* Willingness to try new approaches and perform diverse tasks as part of a dynamic team.
What’s in it for you
* The opportunity to join an innovative, fast-growing, international group with a global brand.
* A creative and rewarding work environment with growth opportunities.
* Be part of a passionate team delivering great hospitality experiences across new locations.
* A competitive package and opportunity for development.
* Excellent discounts across the Ennismore family of brands.
SLS is part of Ennismore, a creative hospitality company rooted in culture and community. Ennismore is a joint venture with Accor, formed in 2021.
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