**Our story**
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
**Our Values**:
**Champion People **- be empathetic and help create a place where everyone belongs.
**Grow with purpose - **Be inspired by our higher calling of improving lives.
**Be Alight - **act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
This individual will partner with Alight resources to develop, configure and test solutions. The Business Tech Analyst is responsible for adhering to consistent processes & recommending process improvements.
There are 2 key result areas:
- Improve Quality and Quantity of CPQ team deliverables. This individual will work with other internal teams and systems to determine dependencies and impacts across different systems and practices.
Key responsibilities include:
Subject Matter Expert
- Provide day-to-day CPQ and Salesforce support, troubleshooting & consultation with business partners.
- Work with global Alight & Third-party vendor teams to drive best practice solutions that support business needs.
- Understand business needs and recommend product enhancements to influence product roadmap.
- Educate business partners & other stakeholders on solution functionality.
- Recommend improvements to business processes to raise efficiency and effectiveness.
Release Management
- Work with global peers to identify, drive & adhere to technical & configuration standards.
- Participate in change intake & prioritization forums; identify potential impacts to existing functionality or in-flight changes.
- Translate business needs into design specifications and test plans for system change requests.
- Perform gap analysis and impact analysis on requested changes.
- Manage release cycle activities, prioritize development work and participate in system testing.
- Act as a resource to other team members: clarify requirements, assess design alternatives, review test scripts and defect reports, manage requirement changes, and escalate issues.
- Inform, develop, and recommend strategy to senior management based on an evaluation of business needs.
- Communicate updates and plans with internal colleagues, external contacts, and senior management.
- Create and update relevant system documentation on knowledge sharing platforms.
- Analyze and recommend actions based on the results of operational metrics and relevant measure tracking.
Development & Testing
- Design and Develop solutions (configuration or code)
- Test solutions (Regression Testing, QA testing, UAT Testing)
Vendor Management
- Participate in vendor performance measurement, evaluation process as an SME.
Project & Team Management
- Well versed with Agile delivery process and lead the agile ceremonies.
- Own JIRA platform and perform various JIRA housekeeping activities like defining releases, ensuring JIRA reflects true status of activities etc.
- Help manage the team’s capacity using capacity planning tools.
**Flexible Working**
So that you can be your best at work and home, we consider versátil working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
**Benefits**
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
**Our commitment to Diversity and Inclusion**
Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
**Diversity Policy Statement**
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or me