PCapitole Consulting keeps growing and we want to do it with you! /ppbr/ppWe have an exciting opportunity to join our team and help ensure the stability and efficiency of our sales processes and production systems while bdelivering high-quality user support. /b /ppbr/pp bLanguage /b: English and Spanish /pp bLocation: /bFULL REMOTE (Spain) /pp⌚ bTimetable /b: flexible. /ppbr/ppbResponsabilities: /b /pp• Analyze and resolve user (sales agents) reported incidents and respond to inquiries in a timely manner and ensuring user satisfaction /pp• Monitor production environments to identify and address potential issues, patterns and potentially root causes. /pp• Process Optimization by evaluating existing workflows, identifying inefficiencies and proposing enhancements of the current solution /pp• Identify potential process gaps that could enhance the agent sales process, and escalate to lifecycle. /pp• Create external documentation to reduce basic support requests and internal documentation to expand the knowledge base. /pp• Communicating effectively with stakeholders (mainly IT support) to convey complex business processes in understandable terms. /ppbr/ppbSkills: /b /pp• Strong problem-solving skills with an agile mindset /pp• Background in user or customer support /pp• Collaborative and team-oriented approach /pp• Solid understanding of complex business processes and comfort working with IT systems /pp• Proficiency in English /pp• Analytical thinking and attention to detail /pp• Ability to interpret system logs and monitor data effectively /pp• Familiarity with ticketing tools such as ServiceNow (SNOW) /pp• Experience using Confluence and Jira /pp• Knowledge of Signavio /ppbr/ppWe are great, but with you we will be even more /p