MISSIONS
SITE ADMINISTRATOR
Standard operations & procedures
- Manages the center routines / general assemblies / administrative agenda of the site & the relationships with partners/providers
- Manages and ensures the compliance regarding : Maintenance / security & safety / Implement KLP Standards and local regulations, with the support of our internal tools
- Set-ups and pilots the center budget, propose improvement of the asset with a continuous look Opexand capex improvement : Guarantee the respect of the procurement policy.
- Guarantees that Klepierre'slevel of commitment (as per defined leasing contract) is met and up to date
- Implements procedures for the effective management of Centre's Suppliers in accordance with the contracts
BUSINESS DEVELOPER
Asset value empowerment
- Animates and monitor dashboards and KPI's to improve SC performance
- Manages customers & retailers' satisfaction : Demonstrates and promotes a 'Service Mindset' culture
- Is involved in Mall income development: Takes initiative, on local Business : Target, prospection and business growth ( + Support leasing in scouting local brands/retailers).
- Is proactive to test & develop new services aiming at increasing the center's level attractivity (parking, e-services, innovation...)
- Is aware of and reports relevant competition information and shopper trends to maximize on growth opportunities and overcome potential business pressures
ANIMATOR
Community Animation in and outside the SC
- Promotes exchanges and synergies to intensify collaboration with retailers
- Works with Head office teams (marketing, SC Management, CSR...) to enhance attractivity of the SC
- Animates local community of customers / using the methods and tools provided: Customer satisfaction tools
- Is oriented in a customer thinking approach (BtoBtoC)
AMBASSADOR
SC and company values representation
- Maintains constructive dialogue with local public authorities, ensuring that Klepierre is well inserted in the local economic environment (including Police, Fire Brigade and Hospital)
- Develops strategies to promote CSR strategy locally, suggesting partnerships aiming at promoting local employment / insertion of local communities (egState, municipality, public services, associations, etc.)
MANAGER
Teams and providers management
- Coordinates current activities of the shopping center and delegating actions
- Supports the development of Klepierre teams to grow skills and competencies
- Performs the annual individual performance review
- Manages providers and external teams
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