Job Overview Looking to level up your resume by working with one of the world's leading travel tech brands? We are looking for fluent Icelandic speakers to join the Booking.com project in Barcelona, offering an adaptable hybrid work setup.
Location: Barcelona, Spain (Modern office near Westfield Glòries)
Work Model: Hybrid (Combines home office and onsite training/collaboration)
Start Date: June 1st (Urgent intake)
Hours: 38.5 hours/week
Role Customer Service Specialist: As the voice of Booking.com, you will deliver world‐class customer support, helping international travelers and global accommodation partners resolve inquiries regarding reservations, payments, and services via phone and email.
Qualifications Languages: C2 level Icelandic
Advanced English
A passion for customer service, active listening, and a problem‐solving mindset.
Tech‐savvy with good PC skills (Office 365, CRM databases).
Previous experience in customer service, hospitality, or travel environments is highly valued but not mandatory.
Offer Salary: €22,249 gross/year
Work Setup: Flexibility of a hybrid model after initial training.
Holidays: 27 working days of paid vacation per year.
Fully paid initial training and continuous professional coaching.
Perks: Free Spanish lessons, great office spaces, and various international community activities (beach volleyball, running clubs, etc.).
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