This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Remote SAP Service Delivery Manager. In this role, you will lead the end-to-end lifecycle of incident management, ensuring timely resolution and adherence to service level agreements (SLAs). You'll play a crucial role in communication with stakeholders, monitoring incident queues, and improving management processes. Your expertise will contribute to maintaining operational efficiency while championing safety and integrity within the team. You will also facilitate post-incident reviews to implement corrective actions, ultimately enhancing the quality of service delivery.
Accountabilities
* Act as the primary point of contact for incident communication and provide timely updates to affected users and stakeholders.
* Monitor incident queues and coordinate efforts across the support team to ensure swift resolution.
* Triage and lead major incidents, ensuring timely resolution as per the agreed SLA.
* Facilitate post-incident reviews to identify root causes and implement preventive measures.
* Continuously evaluate and improve incident management processes and tools.
* Ensure compliance with applicable external and internal regulations and procedures.
* Embody the core values of safety and integrity in all actions.
Requirements
* Bachelor's or Master's degree preferred.
* Minimum 8 years of experience managing SAP AMS portfolio.
* SAP Functional or ABAP experience is a must.
* Proven experience in Incident Management or IT service management (ITSM).
* Good understanding of SAP/ERP processes.
* Excellent communication and interpersonal skills, with the ability to manage multiple priorities under pressure.
* Analytical mindset with strong problem-solving skills.
* Experience with incident management tools (e.g., Service Now, Power BI).
* Proficiency in both spoken and written English.
Benefits
* Contract of employment.
* Holistic range of competitive benefits to support financial, physical, and mental well-being and personal development.
* Training budget and access to a training platform.
* Opportunities for career growth and changing roles within the organization.
* Experience in an international environment.
* Work for an industry leader in green energy solutions.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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