Customer Support and Administration Professionals... want to join a fast growing medtech multinational?
Customer Support
∙Provide first-line customer support to hospitals, clinics, and healthcare professionals
∙Daily interaction with the Sales team to ensure coordination of team activities
∙Will be the first point of contact for all customer support and sales admin, including invoicing and payment coordination.
∙Maintain accurate customer records
∙Collate technical or clinical issues to process escalations
Sales Administration
∙Support sales team with administrative tasks
∙Administration of invoices for customers, including checking orders and issuing invoices in line with the guidance from the finance and supply chain department.
∙Coordination of payment collection from customers; healthcare entities, hospitals, clinics etc.
∙Assist in preparation of sales presentations and proposals
∙Maintain and update customer databases and sales documentation
∙Coordinate sales meetings and product demonstrations
∙Prepare regular sales reports and dashboards
∙Follow up of sponsorships, invitation letters, MATs numbers -monthly reports of the billing status
Events Support
∙ Assist in organizing medical teams training events, workshops and certification courses
∙ Support setup of training materials and demonstration equipment for medical sessions
∙ Help coordinate hands-on training events at hospitals and medical centers
∙ Maintain training schedules, participant records, and post-event documentation
∙ Assist with travel arrangements, transfers and bookings when necessary
Requirements
∙2 years administration in med-tech or similar
∙Knowledge of invoicing systems and accounts receivable processes
∙Experience working with CRM systems
∙SAP experience
∙Excellent organizational skills and attention to detail
∙Professional communication skills by phone and email
∙Strong English language level