At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.
As an VendorFlex Analytics Specialist, you will have the opportunity to support operations to improve and monitoring Customer Experience metrics for Vendor Flex sites across EU. We seek a strong candidate that can prioritize well, communicate clearly, and has a consistent track record of delivery. You must have the experience and capability to partner with other teams to ensure providing insightful call-outs, support and suggested actions to the Operations teams and their stakeholders. You will be responsible of providing added value reports on Transportation, Inventory Quality, Concessions and other Customer Experience (CX) KPIs at an EU level. You will monitor and action CX issues impacting the network.
A key to influencing shareholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions.
Key job responsibilities
Business analysis and partnership across Amazon with Supply Chain, Transportation and Ops leaders to develop new standard operating opportunities.
Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.
Take proactive steps to ensure that best practices are being shared, standardized across all the sites.
Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.
Continuously monitor performance of sites that are attributable to Flow Analytics and take corrective steps whenever required to optimize productivity performance and Customer Experience.
BASIC QUALIFICATIONS
- Relevant experience in a logistics/operations environment.
- Intermediate proficiency in verbal and written English (B2 in the Common European Framework of Reference, CEFR)
- Relevant experience working with the MS Office suite (Word, Excel, Outlook)
PREFERRED QUALIFICATIONS
- Strong analytical skills that allow using data from SQL/workbench/QuickSight to provide thought-provoking and workable solutions. Data is what you look to when given a problem to solve.
- Strong knowledge of Lean / Six Sigma or alternative continuous improvement methods, and their application in industrial settings.
- Previous experience working at Vendor Flex and having a deep knowledge of its systems and processes.
- You typically volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
- You see value in long term thinking and large scale impact to a company. You have interest in developing a long-term career through assignments in multiple operational buildings across the nation. Amazon is committed to a diverse and inclusive workplace.