Join Our Team as a Station Supervisor – Support Leadership and Drive Operational Success!
Are you ready to take the next step in your career by supporting station leadership and ensuring smooth operations? We are looking for a dedicated Station Supervisor to assist the Station Manager in overseeing daily operations, managing staff, and delivering an exceptional customer experience.
As the Station Supervisor, you will play a key role in supporting the Station Manager with operational tasks, ensuring the station runs efficiently, and that all staff are performing to the highest standards. You’ll help coordinate the vehicle fleet, manage staff performance, and ensure customer satisfaction, contributing to the overall success of the station.
Key Responsibilities:
1. Operational Management:
Assist the Station Manager in overseeing day-to-day operations, ensuring processes run smoothly and efficiently.
Help manage the availability, maintenance, and condition of the vehicle fleet.
Support the coordination of vehicle rentals, returns, and cleaning schedules for maximum efficiency.
2. Customer Service:
Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and supporting staff in handling complaints.
Help train and guide staff to deliver excellent customer service throughout the customer journey.
3. Staff Management:
Assist the Station Manager in recruiting, training, supervising, and evaluating station staff, including rental agents and customer service representatives.
Help schedule shifts and manage staff workload to ensure adequate coverage and efficient operation.
4. Sales and Financial Management:
Support the Station Manager in monitoring and achieving sales targets, including upselling additional services.
Assist in managing the station’s budget, controlling costs, and ensuring profitability.
5. Fleet Management:
Help monitor and manage the station’s fleet, ensuring vehicles are properly maintained, clean, and available for rental.
Coordinate with maintenance teams to ensure timely servicing and repairs of vehicles.
Assist in optimizing fleet utilization to meet customer demand and reduce idle time.
6. Compliance and Safety:
Ensure that all operations comply with company policies, industry regulations, and legal requirements.
Maintain a safe working environment for both employees and customers.
Assist with proper documentation and record-keeping for all transactions.
What We’re Looking For:
Experience in a supervisory or operational role, preferably in the car rental or customer service industry.
Strong leadership and organizational skills, with a focus on team management and operational efficiency.
Excellent communication skills and a customer-focused attitude.
Ability to multitask and handle a fast-paced work environment.
Why Join Us?
Be part of a dynamic team that values leadership, teamwork, and customer satisfaction.
Play a key role in supporting the overall success of the station.
Enjoy opportunities for career growth and professional development within a global brand.
If you’re ready to take on a leadership role and support the Station Manager in driving operational success, apply today
Europcar Mobility Group
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