Overview
Store Manager – POP MART
Location:
Madrid, Spain (note:
original listing mentions Burgos but job description content largely refers to Madrid).
Job type:
Full-time, permanent and on-site
Working Hours:
40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters. POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy and the Netherlands. We are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
For more information, please visit our website and our LinkedIn Career page.
What to Expect
* Gain valuable professional experience covering the entire retail life cycle
* Work with people from different countries and cultures in a collaborative environment
* Receive structured customer service, retail operations, and product training
* Be proactively involved in the company's growth
Benefits
* Selected POP MART toys as appreciation gifts every month
* A structured bonus/commission scheme in line with company and individual performance
* Regular team social events
Role and Candidate
We are looking for a naturally confident Store Manager to lead the opening of our new store in Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.
Responsibilities
* Support the area manager in daily activities by contributing to the Store's commercial and HR strategy
* 360° management of your shop
* Plan, implement and monitor measures to achieve and exceed sales objectives
* Ensure and collaborate in merchandising standards and optimize sales space to maximize profitability
* Manage the warehouse maintaining stock levels in line with replenishment cycles and merchandising strategies
* Demonstrate good product and fashion knowledge
* Know and apply brand and seasonal visual merchandising standards
* Supervise customer reception in line with POP MART guidelines
* Coordinate commercial and organizational activities (animations, events, new launches, CRM campaigns)
* Train new joiners and support their growth in collaboration
* Act as a role model and promote effective communication within the sales team
* Monitor team performance (KPIs and store objectives) and drive results
* Analyze KPIs related to customer behavior (entrances, average receipt, pieces per receipt)
* Ensure achievement of department budgets and targets
* Apply company procedures and commercial policies established by central services
Required Qualifications & Experience
* Citizenship or Work Permit is required
* At least 5-8 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) preferably in dynamic multinational retail contexts or Fashion Luxury
* Knowledge of main trade KPIs, budget management, analysis and daily reports
* Agility, dynamism and problem solving
* Strong results orientation
* High predisposition to manage a team and create a virtuous team spirit
* Bachelor’s or Master’s degree preferred
* Excellent knowledge of Spanish and English
* Strong knowledge of Excel
* Desirable (Not Essential):
Knowledge of CEGID
Your Application
If the opportunity sounds interesting to you, please apply with your updated CV via "Apply Now" or email to the provided address.
Job Details
* Seniority level:
Mid-Senior level
* Employment type:
Full-time
* Job function:
Management
* Industries:
Non-profit Organizations
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