Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us Job Description The Customer Care Advocate is entrusted with delivering the best standards of customer service. We are looking for someone who is committed to engaging with customers, partners, and team members to address inquiries, resolve issues, and ensure a seamless experience that fosters customer loyalty. Support both product and service operations, you will succeed in achieving best outcomes for customers. You will report to the Enterprise Customer Experience (ECX) organization. You must be located within proximity to a Rockwell Automation facility to support a adaptable hybrid working model. Your Responsibilities Respond to inquiries and resolve issues related to orders requests. Engage with all partners to maintain the highest standards of customer support. Address and resolve product concerns, including managing customer complaints. Demonstrate a clear understanding of goals and ensure targets are met within each financial period. Provide proactive delivery updates through Open Orders reports according to service level agreements (SLAs) and expedite orders. Manage customer product returns, including new product failures and warranty claims. Support Repair and Exchange Requests. The Essentials - You Will Have 1+ years of experience interpreting and responding to custom