Head of Professional Services EPM (FP A Transformation) brMust be based in Barcelona full time - open to relocation and English speakers. brWhat is the role? brThe Senior Head of Professional Services (EPM Consulting) will play a critical leadership role in scaling and maturing our services organisation as we continue rapid growth in the EPM market. This leader will oversee three core functions: brThis is a strategic, operationally focused role that ensures customers go live successfully, realise value quickly, and receive exceptional ongoing support—all while building scalable processes, driving strong utilisation, and fostering a high‐performance services culture. brWhat will I be doing? brImplementation Excellence brOwn the end‐to‐end delivery strategy for customer implementations across multiple regions. brEnsure complex, multi‐workstream projects are delivered on schedule, within scope, and with strong customer satisfaction. brDefine, standardise, and continuously improve delivery methodology, project governance, and quality assurance. brIntroduce scalable tooling, templates, and repeatable processes suitable for a rapidly growing business. brCollaborate with Product, Engineering, and Customer Success to embed best practices and customer insights into the broader organisation. Customer Support Leadership brLead and scale a high‐performing support organisation capable of supporting enterprise clients with demanding requirements. brDefine SLAs, KPIs, escalation models, and operational performance standards. brImprove response and resolution times while ensuring a consistently positive customer experience. brBuild structured cross‐functional feedback loops for product improvements, bug resolution, and feature enhancements. Partner Enablement brDesign and evolve a comprehensive partner onboarding and certification framework. brDevelop scalable training materials, documentation, and playbooks that enable partners to deliver independently at high quality. brProvide ongoing enablement, governance, and monitoring of partner‐led projects to ensure delivery consistency. brBuild a robust ecosystem of trusted partners capable of supporting customer growth worldwide. Team Leadership Operational Rigor brLead, coach, and develop a team of managers, consultants, and support specialists across multiple project streams. brEstablish clear performance and utilisation metrics across delivery and support teams. brBuild forecasting, resource planning, and capacity models that support predictable project execution and profitable services revenue. brDrive operational excellence through continuous improvement initiatives and disciplined execution. What We're Looking For? br10+ years of professional experience delivering or overseeing EPM/ CPM software projects br5+ years leading and scaling large professional services, consulting, or operations teams. brStrong consulting background (Big 4 or top tier consulting firm experience) with experience managing complex transformation programmes. brDeep experience with EPM/FP A platforms (e.g., Anaplan, Workday Adaptive Planning, Pigment, Planful, Jedox, BOARD, etc.). brDemonstrated success working with senior Finance stakeholders, particularly within the Office of the CFO. brExperience operating in high‐growth Saa S or scale‐up environments. brStrong operational mindset with an ability to design, refine, and scale processes. brProven ability to drive utilisation, delivery efficiency, and services profitability without compromising quality. brExcellent communication skills and confidence interacting with C‐suite stakeholders. brStrong cross‐functional leadership and influence across Product, Engineering, Sales, and Customer Success. brAbility to thrive in fast‐paced, ambiguous environments where structure must be created, not inherited. What Success Looks Like brFaster, more predictable time‐to‐value for new customers. brHigh implementation CSAT and consistent on‐time delivery performance. brScalable support operations with reliable SLAs and measurable improvements. brA strong partner ecosystem delivering high‐quality implementations independently. brClear operational dashboards, improved utilisation, and sustained delivery excellence Do you have Sales/ Account Management experience combined it knowledge of IT and Finance? brMust have FINANCE TECH experience with CPM/ EPM/ ERP tools in the office of Finance to apply. brSA is helping a fast-growth IT Finance vendor in the Corporate Performance Management (CPM) space grow in the DACH market, and the role comes with an attractive salary and benefits package. brThis product helps organisations to run by providing the technology and capability to measure performance and improve corporate decision-making! brWhat will I be doing? brCoordinate with marketing teams on all go-to-market strategies brBuild a core network with senior finance and IT leaders across the DACH region brSupport the design and implementation of KPIs and metrics for sales success in the region brBuild partnerships with consultancies across DACH to develop a channel sales pipeline brConsult clients to understand core challenges and promote the product's core and new features brLead the full sales lifecycle process brWork with BDR teams to qualify leads brNegotiate contracts and win new logos within the region What profile and background do I require? brTo apply for this Account Executive role, you will need a degree, ideally up to Master's level, and proven experience in account management and sales roles, ideally in a related field of CPM, Data Analytics, ERP, etc. You will also require the following: brStrong understanding of the office of finance and core finance processes br5+ years of professional experience brExperience in the DACH market, the ability to leverage the existing network locally brFluency in English and German is required brMust be based within commuting distance to Frankfurt How to apply? brIf this full-time remote Account Executive job motivates and inspires you, please contact Geoff Coleman via today. brWho we are? brSA is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent contractor recruitment solutions to enable clients to implement, support, develop optimise Finance, CPM, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored 'in-person' service with added market insight.