Pool host supervisor/ atención al cliente

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. ESSENTIAL JOB FUNCTIONS: Welcomes and acknowledges each owner/guest with a smile, eye contact, and a friendly verbal greeting, using their name when possible Promotes a fun and relaxing atmosphere for owners/guests in all recreational activities by expressing an upbeat and enthusiastic attitude Promotes F&B offerings and assists service around pool deck when needed. Promotes programmed pool activities and supports activities team as needed. Actively listens and responds positively to owner/guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc/) to resolve issues and build trust. Liaises with other departments to ensure owner/guest requests and concerns are met in a timely manner. Anticipates owner/guests service needs, including asking questions to better understand their needs and watching/listening for their preferences and acting on them whenever possible. Engages owners/guests in conversation regarding their stay, property services, and area attractions/offerings Provides aid to injured owners/guests until the arrival of emergency medical services. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications as required. Promotes the pool deck rules and regulations. Handles sensitive issues with associates and/or owners/guests with tact, respect, diplomacy, and confidentiality Maintains awareness of suspicious persons on property premises. Performs other reasonable job duties as requested. Thanks owners/guests with genuine appreciation and provide a fond farewell MARGINAL JOB FUNCTIONS: Provide assistance in other departments if staffing levels require. To perform all reasonable tasks as required by Resort Management and business demands. JOB QUALIFICATIONS: Should be able to confidently communicate in Spanish and English. Should be extrovert and feel comfortable communicating to larger groups. Should demonstrate strong customer service skills. Should possess strong inter-personal skills and have a team player attitude. Should demonstrate strong problem-solving skills. Should have a valid first aid certificate. PHYSICAL JOB REQUIREMENTS: Frequent bending, kneeling and stooping, lifting until to 20kg, climbing ladders and up to 5 floors of stairs. Good visual observation. Resistance to inclement weather conditions (heat, sun and humidity) Walking and working outside of air-controlled areas for longer periods. Should be in good physical health. OTHER: Be punctual and always wear a name tag and uniform during working hours. Perform all tasks in a timely manner ensuring all deadlines are met. Perform other related tasks as assigned by management. Comply with MVW and Marriott International polices and procedures. Be proactive and have a flexible approach to work, meeting the needs of the team and the business always. Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers. Maintain a working knowledge of all Marriott product lines. Maintain computer systems knowledge (MS Office, e-mail etc) Work with all MVW colleagues as a team, supporting the needs within that team and those of the business always. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.