Work model:
Onsite – Barcelona
What makes Cognizant a unique place to work?
Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.
At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.
We are currently seeking a
Desktop Engineer/Systems Engineer
to join our team. The adecuado candidate will provide technical support for troubleshoot issues and ensure seamless operation of desktop systems. This role requires strong problem-solving skills and a customer-focused approach to deliver high-quality support.
Can you see yourself in this position? Check the requirements and apply!
Key Responsibilities:
Manage Lifecycle Owning SLA, KPI and driving IT Asset Operations to meet Service Level objectives
Driving & Monitoring queue for request ticket closure for allocation and release
Installing, configuring, and troubleshooting laptops in technological environment
Process gaps analysis which led to Asset Operations escalation and providing fixes
Manage the operations of Inventory Management function of stores
Material Handling, Storage & Preservation
Plan and execute Asset verification, investigate and report on variances, make necessary recommendations to resolve discrepancies
Operational action points tracking Threshold Stock Maintenance
Daily dashboard publishing
Conduct on floor support on resolving the reported issues
Report on customer feedback and potential product requests
You are a person with:
Excellent written and verbal communication skills
Hands‑on experience with Windows and Google Chrome OS
Organizational skills and knowledge of Stock Tracking methods
Expertise in ITIL Incident, Change and Service Request Management
Proven work experience as a Support Engineer or similar role
Experience with office automation products and computer peripherals, like printers and scanners
Excellent problem‑solving and multitasking skills
Customer‑oriented attitude
Knowledge of defined SLA’s (Service Level Agreement)
Experience in Asset Management
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