HVC Relationship Manager page is loaded## HVC Relationship Managerremote type: Hybridlocations: Madrid, Spaintime type: Full timeposted on: Posted Todayjob requisition id: JR12029On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by..**Who we're looking for**We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.**Why we need you**We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world's best iGaming customer experience.Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can't buy experiences.**What you'll be doing**As part of your role, your responsibilities will include:* Being responsible for completing identification tasks and profiling our most loyal customers* Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates* Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences* Using Betway's global partnerships to create and attend a world class hospitality calendar for LATAM and Spanish customers* Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming* Managing a sustainable cohort of account managed customers* Managing and reporting on performance with a key focus on increasing long term player values and retention rates* Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact* Delivering a strong return on investment within budget for both on and off-site hostingThis job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.**Essential skills you'll bring to the table**The necessary skills that we require for this role include:* Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively* Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals* Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope* Exceptional attention to detail, ensuring high standards of quality in all outputs* Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations* Fluency in Spanish and English* Proven working experience of account management in an iGaming company* Experience in hosting customers, knowing what world class service looks like* Clear understanding of iGaming in Spain and LATAM* Strong knowledge on sports and casino products* Strong AML, Responsible Gaming knowledge inclusive of SoW and SoF**Desirable skills you've got up your sleeve**It would be great if you also have some the following skills:* Previous experience in the sports marketing industry* Previous experience in a regulated industry, preferably gaming* Experience collaborating with cross-functional teams to design and optimize automated user journeysShould you not hear from us within 2 weeks, please assume your application has not been successful.**Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC).**We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment.Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds.We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino.We bring our people closer to the action – putting them at the heart, making them feel part of it.We live and breathe our values – these values define how we conduct ourselves in everything we do shaping how we interact with each other, our customers and our business partners.If you can imagine yourself in an environment which thrives off collaboration, and where everything is possible, then Betway could be the place for you.
#J-18808-Ljbffr