EMEA Program Manager--Operation Readiness Team, FinOps EMEA Operational Readiness Team
Job ID: 2918841 | Amazon Czech Republic Services s.r.o. - G88
We are building up the Operation Readiness Team in Bratislava (BTS). The function manages the entire lifecycle of projects including TRD, APAR BRD, contract signoff, capacity planning, UAT/PVT, SOP design, project launch, and hyper-care, before handing over to operational teams. This covers critical projects across all business channels such as:
* New Geo/Business Launches: Launching core Amazon businesses (Retail, Corporate, AWS, Logistics) in new countries.
* Integrations & Migrations: Integrating acquired subsidiaries' systems into Amazon.
* Compliance/Tax Projects: Implementing new local tax regulations affecting Amazon's operations.
The successful candidate will be responsible for:
* Defining the scope of FinOps in new launches.
* Validating business and system requirements from documentation.
* Identifying deviations/manual processes and ensuring project managers address sub-optimal practices.
* Establishing success criteria, reports, and metrics for tracking.
* Developing test scenarios, performing UAT/PVT, and reporting progress.
* Conducting FMEA to identify risks and working with teams to develop mitigation plans.
* Training operations teams on new processes.
* Analyzing and publishing key metrics during hyper-care.
* Addressing post-launch operational issues.
* Handover of processes to operations post-criteria achievement.
BASIC QUALIFICATIONS
* Ability to work independently in a fast-paced, changing environment with strong ownership.
* Excellent interpersonal, written, and oral communication skills.
* Advanced analytical skills with the ability to focus on details and the big picture.
* Customer obsession and a strong work ethic focused on exceeding expectations.
PREFERRED QUALIFICATIONS
* 2+ years of experience in Finance.
* Experience in identifying opportunities for streamlining and standardization.
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