Job Title: Senior Salesforce Consultant
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
We are looking for an experienced Senior Salesforce Consultant to join our team. As a Senior Salesforce Consultant, you will be responsible for leading Salesforce projects from requirements analysis to implementation, ensuring successful delivery and high-quality results.
Main Responsibilities:
* Requirements Analysis: Analyze business requirements and identify opportunities for process improvements.
* Design and Implement Functional Solutions: Design and implement functional solutions in Salesforce that meet client needs and improve efficiency.
* Effort Estimations: Provide effort estimations for projects to ensure accurate planning and resource allocation.
* Project Coordination: Work with the project team and clients to ensure timely and successful project delivery.
* Application Performance: Analyze and improve application performance to ensure seamless user experience.
* Technology Partnerships: Collaborate with technology providers to integrate their solutions into Salesforce.
* Solution Validation: Contribute to the validation of the solution against functional requirements.
* Software Quality Standards: Comply with Omega's software quality standards set by Technical Management.
* Functional Documentation: Generate functional documentation for completed projects.
* Knowledge Sharing: Share knowledge within the community of practice to drive innovation and best practices.
Required Experience:
* Minimum 4 years of work experience in Salesforce administration, configuration, and consulting roles.
* Experience in Field Service is a plus.
* Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
* Experience with Agile methodology.
Skills:
* Fluent in English (oral and written).
What We Offer:
* Permanent contract.
* Flexible Schedule.
* Certifications plan.
* Home Office.
* Flexible retribution.
* Health insurance.
* Professional development: Evolve, grow and get where you want to go.
About Us:
Omega CRM is a recognised leader in the Salesforce ecosystem in Spain, operating across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.