Cascada Marbella, a dynamic and growing company in the Restaurants industry, is currently seeking a Restaurant Manager to join our team of 11-50 employees. We are more than just a restaurant, we are a rapidly expanding culinary venture that values innovation, challenge, commitment, drive, honesty and performance. Our mission is ambitious - to elevate, grow, and reach exceptional heights in all that we do. As a Restaurant Manager, you will be part of our exciting journey in the world of gastronomy, contributing fresh ideas and playing a key role in our continuous improvement and expansion. If you are entrepreneurial, creative, and ready to make your mark, join us at Cascada Marbella.
Tasks
RESPONSIBILITIES:
OVERALL
* Operating the restaurant efficiently and profitably while maintaining its reputation
* Strategic planning, shift pattern organisation, and day-to-day management
* Recruiting, training, and motivating staff
* Liaises with all providers to ensure the best possible agreements are in place in terms of quality, quantity and cost, and monitoring these agreements on an on-going basis.
* Supervising staff members can conduct their duties and that they do it to the best of their capability
* Meeting owners’ expectations and targets
INTERNAL OPERATIONS
* Coordinating the entire operation of the restaurant during scheduled shifts
* Organising the shifts of kitchen, waiting, and cleaning staff
* Managing staff throughout their shift and providing them with feedback
* Helping in any area of the restaurant when circumstances dictate.
* Ensuring that all employees adhere to the company's standards (procedures, uniforms…)
* Participating in decisions regarding menu choices offered to customers in terms of food, drinks, and wines in conjunction with all other relevant departments.
* For special events, ensures that all instructions are carried promptly and efficiently as specified by the Events Manager
* Maintaining high standards of quality control, hygiene, and health and safety
* Checking stock levels and ordering supplies
CLIENT EXPERIENCE
* Reservations management
* Making sure greeting clients is done following company standards
* Advising customers on menu and wine choice
* Responding to customer complaints
* Collecting constructive feedback from customers and sharing this information with top management
* Always guaranteeing the team delivers an outstanding customer experience
OTHER
* Reporting at the end of the shift/week, including staff control, food control, and sales
* Creating and executing plans for sales, profit, and staff development
* Reporting on Key Performance Indicators (KPI)
* Cost of Goods Sold
* Gross Profit
* Labor cost ratio
* Employee turnover rate
* Average table occupancy
* Spend per head
* Food wasted
* Making sure the legal papers and obligations are followed
MANAGEMENT
* Leading the team by example
* Remaining accessible to his team and creating a pleasant work environment
* Understanding and respecting the procedures put in place by top management
* Taking responsibility for his/her subordinates’ failures and taking action to correct them
* Respecting the other departments’ experience and expertise while focusing on creating an outstanding operational department
* Understanding suggestions from the operational department are not obligations to any other department
WEEKLY MEETINGS
OPERATIONS MEETING
Every Wednesday from 09:00 until 10:00:
Review the previous week and what needs to change on operations for this week. It’s a feedback moment for the operations, which results in decisions which only concern the daily operations of the restaurant.
MANAGEMENT MEETING
Every Wednesday from 10:00 until 11:00:
All departments participate in order to discuss topics related to Events, Marketing, Decoration, Maintenance, Purchasing, Investments, Human Resources etc… which results in decision which concern the entire company.
Requirements
* Minimum of 3 years of experience in restaurant management
* Proven track record of successfully overseeing daily operations and achieving business targets
* Strong leadership and team management skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced and dynamic environment
Join Cascada Marbella, a dynamic and innovative restaurant company, as a Restaurant Manager. Be part of our exciting journey in the culinary world and make your mark in this ever-evolving industry.